Trust & Safety Operations Manager, Monetization

About The Team

At OpenAI, our User Safety & Risk Operations team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises across ChatGPT, API, platform integrations, and more.

The Monetization Trust & Safety Operations team protects our users, creators, and partners across all monetized surfaces. As OpenAI introduces new revenue-generating formats and partnerships, this team ensures these experiences remain safe, compliant, high-quality, and aligned with our broader safety standards. We partner closely with Product, Engineering, Policy, and Legal to identify emerging risks, build and mature enforcement systems, and ensure scalable, high-integrity operations.

About The Role

We’re looking for an experienced operations leader to stand up and manage our new Monetization Trust & Safety Operations sub-team. You will be responsible for building core operational workflows for moderation and enforcement of monetized content and interactions, maturing enforcement quality, building scalable automated solutions, and partnering closely with cross-functional stakeholders to maintain high safety and policy standards.

This role requires someone who is highly operational, excellent at execution, and comfortable driving clarity amid ambiguity. You should be eager to build scalable systems and processes from the ground up, hire and develop a new team, and work in lockstep with policy and product teams as we rapidly iterate on monetization strategies and features.

In This Role, You Will:

• Build and lead the Monetization Safety Ops team, including hiring, onboarding, training, and performance management
• Stand up and continuously improve core operational workflows for reviewing monetized surfaces and partner/creator interactions
• Partner with Policy to translate monetization safety policies into clear, reviewer-ready guidelines
• Work with Product & Engineering to mature review tooling, labeling pipelines, and automated detection and enforcement systems
• Drive operational readiness for new monetization launches, including capacity planning, SOP and playbook development, training, and cross-functional coordination
• Serve as the primary operational point of contact for monetization safety and risk issues, incidents, and escalations

You Might Thrive In This Role If You:

• Have 8+ years in Trust & Safety, Risk Operations, Monetization or Ads Policy Operations, or adjacent fields, including 5+ years of people management experience
• Have built and scaled high-performing operational teams—including people, processes, vendors, and tooling
• Are comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams
• Have a track record of process improvement and using data to drive operational decisions
• Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity
• Maintain a collaborative, humble approach and a strong bias for action
• Bring strong cross-functional collaboration skills and a structured, data-driven approach to operations
• Familiarity with monetization, creator ecosystem, or advertising policy and risk areas

About Openai

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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