Technical Support Specialist

Who We Are:

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

Technical Support Specialist At Spothero:

We're seeking a Technical Support Specialist to join our Revenue Operations team! You will be responsible for partnering with Supply team, IT & PARCS service vendors, Operators and Product & Engineering to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services (Flex Rates, Scan2Pay, PARCS Integrations). Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues while also driving continuous improvement and education for self-service for Operators and across Supply teams. 

What You Will Do:

• Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams
• Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems
• Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform.
• Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process.
• Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current.
• Develop and revise our playbooks and knowledge base to improve company efficiency.
• Provide support to the onboarding team with additional technical expertise
• Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues.
• Help define opportunities and requirements for operator integrations.
• Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Identify larger system trends through data review and escalate internally to the appropriate teams

The Following Experience Is Relevant To Us:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
• 3+ years experience in a technical support role working with Network related products
• Ability to maintain a high level of productivity while managing multiple competing priorities
• Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
• Good understanding of API technologies and troubleshooting (Postman preferred)
• Intermediate SQL knowledge (DataGrip preferred)
• Experience with logging and monitoring tools such as Sumo Logic
• Experience with GSuite, Salesforce, Jira and Confluence

Core Competencies:

• Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
• Analytical - Examines information methodically and in detail to solve problems or complete tasks.
• Collaboration & Team Communication - Process of working with multiple individuals to complete a task or achieve a goal.
• Multi-Task - Execute on more than one task at the same time.
• Patience - Remains calmly focused on resolving issues.
• Process Improvement - Evaluates processes to ensure the most efficient method is used.
• Relationship Management - Ability to build and maintain relationships with coworkers and business partners.
• Technical Capability - Ability to identify how systems and technology can improve ways of working.
• Time Management - Ensures performance helps maintain desired service levels.

Tools We Use:

•  SpotHero Admin Backend, Salesforce, Retool, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred)

Seeking Candidates In:

• Chicago, IL

What We Are Offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits
• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life"
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in office days 
• Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. 
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. 
• A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation:

• Depending on your skillset and experience, you can expect your base salary to be between $60,000 - $75,000 as well as a discretionary bonus and leading total rewards package including stock options.

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.