Customer Support Specialist - Portuguese and English

At Multilogin, being a Customer Support Agent means more than just troubleshooting — you’ll play a key role in delivering exceptional service and shaping the experience of thousands of users worldwide. In our fast-paced, tech-driven environment, your input will directly influence both customer satisfaction and product evolution.

What You’Ll Do

Provide timely, empathetic support to customers via chat, email, and Telegram, ensuring issues are resolved with a high level of satisfaction.

Collaborate with cross-functional teams to troubleshoot complex problems and propose solutions or workarounds that improve the customer journey.

Document troubleshooting steps and solutions to build and expand our internal knowledge base.

Contribute to the improvement of support processes and guidelines, enhancing efficiency and consistency.

Share feedback and insights to help refine our product and shape long-term solutions.

What We’Re Looking For

0–1 year of experience in a customer support role (experience in tech is a plus).

Excellent written and spoken English skills.

Strong empathy, communication, and problem-solving abilities.

Flexibility to work daily and weekend shifts (no overnight shifts).

What We Offer

Opportunity to grow and develop within a fast-scaling SaaS company.

International, multicultural, and flexible work environment.

Competitive compensation and benefits package.

Paid vacation days and additional perks to support your well-being.