Executive Assistant Manager

Day To Day:

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed  
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
• Act as public relations representative to raise awareness of hotel and brand in local community 
• Drive team member involvement in community organisations, activities and businesses  
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience 
• Type and level of experience required may vary slightly based on size and complexity of 
• Must speak local language(s)  
• Other languages preferred 

What we need from you?

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience 
• Type and level of experience required may vary slightly based on size and complexity of 
• Must speak local language(s)  
• Other languages preferred 

What do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.