Customer Success & Account Manager (CSAM)

Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.

Established as a joint venture between Hafnia and Símbolo with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport Complexio is redefining enterprise productivity through context-aware, privacy-first automation.

The CSAM owns the end-to-end customer relationship from onboarding and adoption to renewal and expansion. They act as both a strategic advisor (helping customers extract value from Complexio’s Understand and Automate products) and a commercial partner (driving renewals, expansions, and long-term growth).

Requirements

Customer Success (Value & Outcomes)

• Lead customer onboarding and ensure seamless deployment of Understand and Automate products.
• Drive product adoption and ensure customers achieve measurable ROI.
• Translate Complexio’s insights into business outcomes (automation savings, process improvements).
• Monitor usage and proactively address churn risk.
• Gather feedback and work cross-functionally with Product and Engineering.

2. Account Management (Revenue & Growth)

• Own renewals, contract extensions, and pricing discussions.
• Identify and convert expansion opportunities (additional users, data sources, business units).
• Maintain accurate account plans and forecasts.
• Build executive relationships and act as the main commercial contact.

3. Cross-Functional Collaboration

• Partner with Delivery, Product, and Data Science to align on timelines and priorities.
• Collaborate with Marketing for case studies and value stories.
• Provide structured customer intelligence to leadership

Background

• 5+ years in enterprise SaaS or AI/automation platforms.
• Experience managing enterprise or industrial accounts with both technical and business stakeholders.
• Strong analytical and commercial acumen.
• Excellent communicator across C-level, operations, and technical teams.
• Self-starter comfortable in a fast-paced startup environment