HR Services Senior Coordinator (HR Letters)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent - we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Position Summary

The HR Senior Coordinator plays a key role in the efficient and consistent delivery of HR letter generation processes. This role is responsible for providing support for process transitions, overseeing processes with global scope, and driving continuous improvement initiatives. This role ensures timely, accurate, and standardized letter creation while supporting knowledge management, onboarding, and operational excellence. This position collaborates closely with the HR Supervisor and other stakeholders to ensure high-quality service delivery.

Responsibilities

1. Process Management

• Ensure the timely and accurate creation of HR letters in alignment with internal SLAs and quality standards.
• Maintain consistency across letter templates and related processes. 
• Work with internal partners to streamline workflows and eliminate inefficiencies.

2. Transition Management

• Support project transition activities with proper documentation
• Prepare the information needed for regular cadence meetings with stakeholders and process owner
• Recommend optimization of the transitioned activities as necessary

1. 3. Reporting & Stakeholder Communication
2. Process Improvement Initiative

• Prepare and submit weekly and/or monthly report to stakeholders and ad-hoc report requests as needed by the business.
• Compliance audit report or Ad-hoc report as needed by the business.
• Resolve and/or escalate complex cases to process owners when needed.
• Support processes improvement projects within team’s scope as assigned
• Pro-active participation in HR Letters-related events or activities 
• Support the creation and update of work instructions, training plans, and standard operating procedures (SOPs) to drive scalability and future growth.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field.
• 3-4 years’ experience in HR Letters processing or similar administrative HR support role
• Proficient in MS Office (Excel, Word, Outlook); experience with HRIS is a plus but not required.
• Familiarity with HR ticketing tools and adherence to SLAs for service delivery.
• Strong organizational and multitasking skills.
• Experience in handling global HR operations. 
• High attention to detail and accuracy in documentation.
• Highly organized and able to function and adapt in a high demand and changing environment.
• Ability to work in a fast-paced, dynamic environment and maintain productivity under pressure.
• Effective verbal and written communication skills in English
• Demonstrate initiative, sound judgment, and problem-solving skills
• Ability to handle sensitive and confidential information with discretion.
• Experience in transition or project management is nice to have but not required.
• Willing to work on shifting schedule.
• Willing to work in Mandulyong City.
• Willing to work on Ph holiday.
• The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
• OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.
• OUR STRATEGIC PRIORITIES
• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example