Customer Care Representative - ARH Wollongong

Job Description

We are looking for a friendly and organised Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!

ARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to cover a Maternity Leave position - this is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.

Maternity Leave Contract - now through to June 2026. Hours: Every Monday & Tuesday 5:30pm - 12am, with the addition of ability to pick up any annual leave, personal leave, public holiday shifts that may come up. 

As a part of the Customer Care team, your duties will include: 

• Handling a high volume of inbound calls
• Welcoming clients and their pets to the hospital
• Booking and managing appointments
• Invoicing and taking payments - including cash and EFTPOS
• Processing payments on Vetpay and Medipay finance platforms
• Data entry and requesting documents from referring vets and clients
• Managing email enquiries
• Liaising with referring vets

About Your Experience And Skill:

• Minimum 2 years' experience in a reception/customer service role
• Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
• Strong computer literacy skills
• Experience with appointment entries, invoicing, and taking payments
• Ability to manage your time effectively 
• Amazing attention to detail
• Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
• Strong interpersonal and relationship skills
• Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

We Offer:

This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.

• Greencross and Petbarn discounts
• Training and opportunities for advancement
• A passionate and caring team environment
• Free annual influenza vaccination
• Free access to confidential 24/7 mental health support
• Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!