Staff Scrum Master

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

This is an onsite position, 5 days/week, in the Vadodara office. Remote applicants will not be considered. 

Summary of the Staff Scrum Master

The person in this role will act as Scrum Master for 2-3 teams and will promote Agile development practices and work across multiple stakeholders to identify and remove impediments.  We need Scrum Masters with a strong vision for creating the best workplace possible. The ideal candidate will be passionate about getting the best out of individuals and teams through the power of self-organization. 

Responsibilities for the Staff Scrum Master

• Serve as subject matter expert on software development methods and processes
• Enable the Scrum teams to perform at the highest level by instilling Scrum values, coaching the team, removing impediments, and protecting the team from disruption
• Organize and facilitate team backlog management, daily scrum (standups), sprint reviews, retrospectives, demos, and other Scrum-related events
• Monitor, record, and communicate assigned team(s) KPIs/Metrics and ensure transparency regarding team achievements across internal stakeholders
• Identify and communicate impediments to team achievement to leadership while working to remove any barriers to deliver on committed work
• Assist Product Owner as needed with backlog maintenance, internal and external communication, improving transparency, and disseminating information
• Share Agile knowledge and best practices across the organization to maximize Scrum team performance and effectiveness
• Coach teams, individuals, and the organization in collaboration, transparency, iteration and be customer focused
• Create high-performing, self-organized teams that can’t wait to get to work each day
• Challenge assumptions about how we work together and how we develop our product and collaborate with us to find a better way
• Build consensus through collaboration and influences without authority
• Help to evolve a culture of high performance and innovation that allows people to thrive 
• Cultivate a culture of learning and a thirst to learn faster than our competitors

Qualifications of the Staff Scrum Master     

• Bachelor’s degree in Computer Science, Management of Information Systems, or equivalent 
• 3+ years of working on a scrum team as a contributor (Developer, Product Owner, QA Engineer)
• 2 years as a Scrum Master
• Experience in coaching an organization at any level through the transition from waterfall to an agile framework
• Experience working in an environment where an agile framework was applied at scale
• Experience in a variety of Software Development Life Cycles (waterfall, iterative and agile)
• Attainment of one or more agile-related, scrum master focused certifications: 
• Scrum Alliance: Certified Scrum Master (CSM), Advanced CSM, Certified Scrum Professional (CSP-SM)
• Professional Scrum Master (PSM I-III)
• Certified Scrum Coach (CSC), PMI Agile Certified Practitioner (PMI-ACP)
• Experience with Atlassian tools, including JIRA and Confluence, preferred
• Experience with Microsoft Azure DevOps, preferred
• Scrum Alliance: Certified Scrum Master (CSM), Advanced CSM, Certified Scrum Professional (CSP-SM)
• Professional Scrum Master (PSM I-III)
• Certified Scrum Coach (CSC), PMI Agile Certified Practitioner (PMI-ACP)

Knowledge, Skills, and Abilities of the Staff Scrum Master

• Proficiency in Agile methods, including Scrum and Kanban
• Comfortable with the implementation and execution of Scrum in an environment where individuals are unfamiliar or uncomfortable with the methodology.
• Able to apply various techniques to ensure effective meetings both co-located and distributed
• Strong leadership skills and a history of leading through influence. 
• Ability to work with diverse personality types.
• Collaborative approach to decision-making on teams.
• Ability to work under limited supervision.
• Ability to help existing leadership understand their changing role

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.