Night Auditor

Description

Gravity Haus is seeking a Night Audit to join our growing team. The ideal candidate is a resourceful, self-motivated team player who’s comfortable jumping into new tasks and challenges. 

That’s where YOU come in!

Who You Are…

• You’re a resourceful and self-motivated team player who’s comfortable navigating ambiguity and carving a new path with minimal direction.
• You’re able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate guest needs and consequences and adjust accordingly.
• You’re a true team player who can find win-for-all solutions.
• You have excellent written and spoken English skills
• You excel at problem solving
• You are organized and innovative
• You voice your opinions and share ideas and best practices
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.  

What You’Ll Do…

• Ensure the consistent execution of service standards
• Cultivate friendships and loyalty within the Gravity Haus community
• Assess, optimize, and manage room blocking, guest requests, bedding needs
• Check in and check out protocols with usage of the PMS system 
• Daily use of Alice software to connect with guests and report maintenance issues
• Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience. 
• Make keys, assist with guest room orientation and property orientation
• Educate guests on our Gravity Haus Membership benefits
• Provide anticipatory guest service to ensure a comfortable stay
• Address any guest concerns, engineering emergencies and follow appropriate phone tree communication if needed
• Reply to reservations inquiries from direct guests and partners. 
• Collectively work towards driving revenue across the Gravity Haus family. 
• Be a bridge between engineering, housekeeping, all operations and front desk
• Resolve guest billing issues and concerns
• Participate in company meetings and communicate on the intercompany Slack channels. 
• Be a Gravity Haus Ambassador with an active part in our mission and vision. 
• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. Ensure all arrivals have been checked-in and night audit process is followed
• Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
• Look at inventory and shift the room inventory if necessary. Ensure all rooms are blocked for the next two days.
• Ensure all registration cards have signatures, credit cards on file , and are completed as necessary.
• Review and execute the night audit checklist
• Ensure all rooms are filed under the correct room number and name.
• Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
• Ensure emergency reports are printed and filed correctly. 
• Deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out.
• Must follow division resort grooming standards
• Bring your personality to work
• Have FUN
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 
• Embrace the Gravity Haus core values of:
• Keep Growing!
• Bring Others Along!
• Create Powerful Moments!
• Be “All-In” + Go the Distance!
• Make it Better than You Found It!

What We Can Offer You...

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.

Requirements

Education And Experience…

• 1 plus year of front desk experience preferred
• High school diploma or equivalent degree

Physical Requirements…

• Ability to stand for long periods of time