Customer Support Specialist –Part Time (30 hours)

Description

Ball Horticultural Company is a global leader in the floriculture industry.  Come join our talented customer support team, providing top tier service to our sales representatives and Ball customers who are professional wholesale and retail growers throughout the United States and Canada. Our team’s target is excellence in service, resulting in high customer satisfaction.

Why Ball? Join a company and a team where collaboration and inclusivity are at the heart of our work. We’ll fill your toolbox with new skills while you help us “Color The World”, delivering to our customers the very best service in the industry.  

Job Responsibilities And Duties:

• Conduct outgoing notification calls and emails to customers on order changes as needed to provide the best possible customer service.
• Perform investigative work involving order shortages, changes, and back-ordered plant material to service customers at the highest level.
• Establish and maintain a positive and professional relationship with all customers, sales reps, colleagues and supporting personnel to maintain an excellent standard of communication.
• Gather information and enter claims to resolve customer issues and to ensure the best possible customer satisfaction.
• Assist customers via public email folders to help meet the needs of customers and internal employees to provide excellent customer service.
• Perform a variety of customer service-related tasks and special projects to support the customer and team to offer the best service to both internal and external customers.
• Back up other Customer Relations team members as needed.
• Participate in department trainings and meetings. 

Requirements

• 2-3 years of customer service experience.
• High School Diploma or GED required. 
• Experience with SAP system is preferred.
• PC knowledge to include strong proficiency with MS Word, Excel and Outlook.
• Ability to work well independently and in a team. 
• Ability to understand complex business processes, roles, responsibilities and dependencies within the business process.
• Communicate Effectively: Excellent verbal and written communication skills. 
• Collaborates: Ability to work in a manner that exhibits trust and integrity with colleagues, customers and sales representatives.
• Customer Focus: Demonstrated ability to handle customer related issues which involves researching, investigating, determining appropriate resolution and follow-through in action and communication to multiple parties. 
• Optimizes Work Processes:  Ability to manage multiple tasks simultaneously and prioritize accordingly.
• Must be able to work for full time hours if needed to meet the needs of the business (January – April)

Pay Range: $20 - 22/hour

Physical Requirements:

• Ability to sit/stand up to 100% of the day  
• Ability to use hands/fingers up to 100% of the day

Our Promise To You:

Ball is a global leader in horticulture: we develop, produce, and sell plants around the world. Our vision is to color the world through our customers. We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:  

• Medical, dental, life and long-term disability insurance 
• 401k/Profit Sharing Retirement Plan 
• Paid time off benefits including vacation and holidays 
• Tuition assistance 
• Employee Assistance Program and Positive Health program