Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

• About the Role
• The Call Center Agent handles inbound and outbound calls, assisting customers with questions, concerns, and account needs.

Key Responsibilities

• Answer incoming calls in a courteous and efficient manner.
• Provide support with troubleshooting, product information, and service requests.
• Document interactions and update customer records.
• Follow scripts, service guidelines, and escalation procedures.
• Meet call center performance goals and quality standards.

Qualifications

• Clear communication and strong listening skills.
• Ability to remain calm and professional under pressure.
• Comfortable using call systems, computers, and CRM platforms.

Additional Information

Benefits

• Competitive salary within the range of $51,000 – $56,000.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Skill-building through ongoing training and development programs.
• Full-time position with stable long-term career potential.