IT Manager

Howmet Fixations Casablanca is seeking an IT Manager 

Specific Responsibilities Include:

• Alignment with business direction: maintain IT plans and activities, while staying aligned with HFS BU & location objectives.
• Manage Casablanca major IT projects.
• Manage infrastructure and IS resources from HFS Casablanca location; to include training and mentoring where necessary.
• Provide IT support for Casablanca business systems, including process control.
• General management and monitoring of the location’s hardware and software, including purchasing.
• Site admin/user support role covering the location.
• Establish and adhere to an IT budget on an annual basis.
• Lead discussions with vendors/suppliers to effectively satisfy the requirements of the business, driving cost savings.
• Follow-up & escalation of site issues with the European Customer Service Coordinator, Fujitsu & central teams when required.
• Coordination/installation of hardware upgrades for out-of-support desktops, laptops & mobile devices.
• Work within the guidelines of the IT compliance and participate in the assessment process.

Other Duties And Responsibilities:

• Work alongside engineering departments for Smart Manufacturing implementations to help improve factory processes.
• Effectively communicate with site management teams, to include weekly meetings and Business Reviews.
• Utilize analytical tools where necessary to help drive business results.
• Governance and Reports: work with the IT Lead Team to ensure that plans for new IT systems are reviewed against Howmet’s global IT architecture standards and directions.
• Maintain effective working relationship with other HFS/IT teams
• Management of Cloud-based solutions, to include corporate ‘Cloud Review’ process & vendor engagement.
• Provide Local QAD / MFG/Pro Casablanca 1st level application support: user support and relationship with shared QAD team based in Europe

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience And Background:

• Must have at least 5-10 years of experience in a manufacturing environment
• Strong knowledge of IT infrastructure, including servers, networks, storage, and security.
• Excellent communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in English is required, and fluency in additional European languages is desirable.

Proven interpersonal and leadership abilities to proactively lead a team of managerial and professional people and to interact effectively with individuals and groups both internal and external to the company and at all organizational levels. 

Skills

• IT infrastructure knowledge, PC Clients and Servers
• Networking (including Cisco OS), VLANs, NAT, Cisco IPT, VMWare, Printers, Active Directory, iOS & Android
• SQL server 2016/2019 + basic DBA skills
• ServiceNow ticket escalations for European team
• ERP 1st Level Support/Escalations
• Deskside user support
• Windows operating systems (10+, 2018+)
• Office 365 applications
• Microsoft Power Platform (PowerBI, PowerAutomate, etc.)
• Good interpersonal skills
• Compliance awareness
• Leadership training
• Project management experience
• Ability to communicate with stakeholders at all levels of the business