IT Support Specialist - Intern

Hey there!👋

At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more.

Having started our journey in January 2018 only, we're incredibly proud to count around 250 employees between our Amsterdam and Barcelona offices with over 50 nationalities.

Main Responsibilities:

User Support & Incident Management 

• Provide first-level technical support through Jira ticketing system 
• Ensure timely resolution of IT issues and user requests 
• Assist non-technical users with clear and patient communication 

System Administration

• Install, configure, and maintain Windows operating systems and productivity tools 
• Support user identity and access management across Azure Entra ID and Microsoft 365 
• Monitor and troubleshoot network performance, VPN access, and system policies (Meraki) 
• Perform basic administration and maintenance of SaaS tools. 
• Apply basic information security practices (access control, encryption, MFA, policies) 
• Help maintain a secure and compliant IT environment 

Device Management

• Utilize IT management tools (Intune, Jamf, Snipe-IT) for deployment and lifecycle management 
• Assist in inventory and asset management across the company 
• Participate in user onboarding/offboarding processes 

Documentation & Process Improvement 

• Maintain organized IT documentation in Confluence (how-to guides, configurations, processes) 
• Collaborate on automation and infrastructure improvement initiatives 
• Stay current with IT operations and cybersecurity best practices 

Vendor Management

• Maintain and organize the IT room and equipment 
• Coordinate with external vendors for IT equipment and technical projects 
• Assist in procurement and implementation of new IT solutions 

Requirements:

Availability for occasional on-call support outside business hours is a plus, but not mandatory. 

Education & Knowledge

• Ongoing or completing studies in IT, Computer Science, Systems Engineering, or related field 
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) 
• Knowledge of operating systems (Windows/macOS) and hardware components, troubleshooting knowledge 

Technical Skills

• Familiarity with Microsoft 365, Entra ID, and common admin interfaces 
• Interest in learning about endpoint management platforms (e.g., Intune, Jamf) is appreciated. 
• Familiarity with or willingness to learn ticketing systems (e.g., JIRA). 

Communication Skills

• Proficient English verbal communication skills 
• Excellent interpersonal abilities to support diverse users 

Professional Attributes

• Strong organizational skills and attention to detail 
• Excellent interpersonal and communication abilities 
• Proactive mindset with ability to manage multiple tasks simultaneously 
• Eagerness to learn and grow in a fast-paced startup environment 

At Fourthline, we believe diversity enriches our culture and inspires you to do your best work. We value your unique talents and perspectives, welcoming them into a safe and inclusive working environment, to ultimately deliver the best products to our customers and society. You're welcome here. Fourthline is for everyone.

Our hiring process is designed to be equal, fair, and transparent. We welcome people from all backgrounds, ethnicities, genders, sexual orientations, ages, abilities, religions, and experiences in life. If you're excited about this role, but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.