Senior Code Compliance Analyst - Banking

Company Description

Fairness Feels Good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

The Banking Code Compliance team at the Australian Financial Complaints Authority (AFCA) monitors banks’ compliance with the Banking Code of Practice and Customer Owned Banking Code of Practice. By driving best practice, the team aims to improve standards of service across the Australian Banking industry – ultimately helping banks deliver better outcomes and experiences for customers.

The Code team operates as a separately governed and funded business unit within AFCA and works with the independent Banking Code Compliance Committee (BCCC) and Customer Owned Banking Code Compliance Committee (COBCCC).

The Senior Code Compliance Analyst reports to the Senior Manager and plays an important role in monitoring banks’ compliance with the Codes.  The role involves monitoring, analysing and assessing bank practices to identify potential issues, recommending improvements and reporting publicly on findings. The position also supports Committees by providing high quality data analysis, compliance insights and investigative work.

Typically, in this role, you will:

• Analyse qualitative and quantitative information to identify emerging issues and assess their significance
• Conduct compliance research and provide analytical and operational support to the Committees
• Lead and manage compliance monitoring activities and reporting programs
• Undertake compliance investigations of potential breaches of the Codes and provide recommendations for corrective actions
• Deliver high quality secretariat support to the Committees
• Engage proactively with banks, industry bodies, regulators and consumer advocacy groups
• Undertake other duties as required on behalf of the relevant Committees

Qualifications

To be successful in this role, you’ll come equipped with:

• Experience in the financial services industry or within a regulatory or compliance environment
• Strong data analysis, investigation, and project management skills
• Excellent written and verbal communication with strong attention to detail and  interpersonal skills
• Proven ability to manage multiple projects and competing priorities effectively
• A collaborative mindset with the ability to work both autonomously and as part of a small team

Additional Information

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.