Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview:
We are hiring a Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide accurate information in a courteous and professional manner. The ideal candidate is reliable, patient, and able to maintain a positive attitude under pressure.

Responsibilities:

• Answer incoming calls and address customer questions or concerns
• Make outbound calls to follow up on customer needs or campaigns
• Record and update customer information accurately
• Escalate complex issues to the appropriate department when necessary
• Meet performance goals related to call quality and response time
• High school diploma or equivalent
• Previous experience in a call center or customer service environment preferred
• Excellent verbal communication and active listening skills
• Basic computer proficiency and typing accuracy
• Ability to remain calm and professional in all interactions
• Competitive annual salary ($56,000–$60,000).
• Escalate complex issues to the appropriate department when necessary
• Meet performance goals related to call quality and response time
• High school diploma or equivalent
• Previous experience in a call center or customer service environment preferred
• Excellent verbal communication and active listening skills
• Basic computer proficiency and typing accuracy
• Ability to remain calm and professional in all interactions
• Competitive annual salary ($56,000–$60,000).

Qualifications

Additional Information

Benefits

• Opportunities for professional growth and internal promotion.
• Comprehensive training and skill development programs.
• Supportive, team-oriented work environment.
• Paid time off and performance-based incentives.
• Opportunities for professional growth and internal promotion.
• Comprehensive training and skill development programs.
• Supportive, team-oriented work environment.
• Paid time off and performance-based incentives.