Quality Assurance Manager - Crime Lab

Date Opened: Thursday, November 06, 2025 12:00 AMClose Date: Monday, November 17, 2025 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $91,736.00 - $114,670.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Quality Assurance Manager is a technical/administrative position responsible for the administration and management of the quality assurance program in an ANSI National Accreditation Board (ANAB) accredited forensic laboratory. This position is responsible for overseeing the quality assurance program and ensuring compliance with laboratory procedures, state and federal regulations, the standards of the ANAB accreditation program and the FBI’s Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS). The functions of this position are performed independently under the direction of the Lab Director.

Major Duties And Responsibilities:

• Maintain and update the laboratory’s quality manual, standard operating procedures and training manuals according to ANSI National Accreditation Board (ANAB) standards
• Monitor laboratory practices to verify continuing compliance with laboratory procedures, the Quality Assurance Program, ANAB accreditation standards and the FBI’s Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS)
• Administer and evaluate the laboratory’s proficiency testing program
• Schedule, coordinate and evaluate the results of management system audits; oversee annual internal laboratory audit; prepare ANAB required accreditation reports, applications and documents
• Serve as primary contact to the laboratory’s accrediting body
• Maintain documentation of laboratory staff qualifications and training records
• Respond to discovery requests by providing laboratory documents, reports, case files, training records, and quality records
• Investigate technical problems and issues involving quality of work, propose corrective actions, and verify implementation
• Oversee special projects and ensure the validation of new technical procedures
• Select, train and evaluate internal auditors
• Recommend training to improve the quality of laboratory personnel
• Propose updates, corrections and improvements in the management system
• Evaluate instrument calibration and maintenance records as needed
• Serve as a resource for laboratory staff concerning quality related policies and practices
• Conduct regular Quality Assurance Committee meetings; address quality issues and follow through with quality related projects

Minimum Qualifications:

• Bachelor’s Degree or an advanced degree from an accredited college or university in a natural science, forensic science, criminalistics or closely related field. 
• Five (5) years of forensic science experience in an accredited crime laboratory performing casework in one or more forensic disciplines

Preferred Qualifications:

• Three (3) years of full-time experience as a Quality Manager, Assistant Quality Manager or quality team member in an ANSI National Accreditation Board (ANAB) or ISO/IEC 17025 accredited crime laboratory.
• Documented completion of specialized training in Quality Management, ANAB, QAS and/or ISO/IEC 17025 accreditation standards

Knowledge, Skills, And Abilities:

• Considerable knowledge of the ANAB accreditation program including the objectives, processes, standards, criteria and compliance polices of the program
• Ability to understand the analytical techniques of disciplines other than the area of prior specialization and the ability to understand the documentation produced in those analytical disciplines
• Considerable knowledge of the advanced laboratory techniques used in evidence analyses
• Considerable knowledge of the methods used in collecting and preserving physical evidence and presentation of such evidence in court
• Ability to conduct an annual laboratory audit to laboratory and ANAB standards and prepare a report of findings for the Lab Director
• Ability to write and edit laboratory policies, to publish those policies to laboratory staff and maintain those policies on the departmental local area network
• Ability to effectively communicate with laboratory staff regarding proper policies and procedures
• Ability to conduct meetings of the Quality Assurance Committee (QAC) and to conduct votes of that committee either during meetings, via interoffice mail or via email voting
• Ability to transition between analytical and QA tasks without sacrificing quality of work in either aspect of the job
• Strong written and verbal communication skills, analytical and problem-solving skills, and organizational skills

Ada And Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone. Diligent use of PPEs (personal protective equipment) is required.

Conditions Of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply Online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.