Call Center Agent

Company Description

About Us

At Reboot Staff, we redefine excellence in workforce solutions by connecting exceptional talent with forward-thinking organizations. Our mission is to empower both businesses and professionals through innovation, precision, and dedication. We believe in creating an environment that values collaboration, integrity, and continuous growth — where every project reflects our commitment to outstanding results.

Job Description

Job Description

We are seeking a Call Center Agent to join our professional support team in Madison, WI. This role involves providing outstanding customer service through phone and email interactions, assisting clients with inquiries, and ensuring a seamless experience for every caller. The ideal candidate is articulate, reliable, and thrives in a structured and goal-oriented environment.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Provide accurate information and resolve client inquiries promptly.
• Maintain records of customer interactions and transactions.
• Follow communication guidelines and internal procedures.
• Collaborate with team members to achieve performance goals.
• Uphold the company’s standards of excellence and confidentiality.

Qualifications

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in basic computer and data entry tasks.
• Positive attitude and commitment to customer satisfaction.
• Reliability and a strong sense of responsibility.

Additional Information

Benefits

• Competitive annual salary ($49,000 – $52,000).
• Career growth and professional development opportunities.
• Supportive and professional team environment.
• Skill-building and ongoing training programs.
• Stable, long-term employment in a respected company.