Operations Manager - Commissioning Services

Key Responsibilities

Operational Execution:

• Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided at all times
• Develop project plans and manage resources to support the project execution team.
• Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance process
• Ensure purchasing procedures are followed and control local expenses to within budget and levels of responsibility.
• Liaise with project and service operations team to ensure all projects have appropriate resources.
• Ensure Company equipment is cared for and maintained in good working order including Vehicles and Capital Equipment.
• Ensure Spare stocks and materials are adequate to requirements and conduct regular stock takes.
• Report to the Director, Service ANZ on a monthly basis as directed and highlight any National issues as and when they arise.
• Assist in training and participate in customer demonstration or promotional seminars.
• Prepare and develop regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols.
• Review, develop and communicate sales policies and procedures that contribute to creating a high performing team.
• Develop an understanding of and manage to best practice level, the complete sales activities process to ensure effective salesperson productivity.

Continuous Improvement:

• Identify opportunities to expand the project services offering and make direct representation to prospects and customers to expand the service business. Working actively with the National Service Sales Manager

Planning, Process And Reporting:

• Work collaboratively with the Service Director to develop short- and long-range business plans
• Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance
• Proactively work with cross functional key stakeholders to identify and address business improvement opportunities

Whs, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace
• Ensure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required

Employees reporting to Incumbent

• Commissioning lead CE’s
• Startup Customer engineers

Main contacts within Company

• ANZ Services Team
• Project Management Team
• National Service Sales Manager
• Business Development Managers
• Technical Support Group
• Finance

Main contacts outside the Company

• Customers
• Contractors
• Suppliers

Education/Qualification:

• Business Management qualification is Desirable
• Trade or Engineering qualifications desirable

Specialist Knowledge:

• Servicing Critical Infrastructure in a 24/7 environment

Practical Experience: 

• People management
• Business Process Improvement
• Service management
• Forecasting & financial acumen

Personal Characteristics:

• Communication skills
• Collaboration
• Leadership skills
• Business acumen
• Problem solving skills
• Customer Service
• Agility