Platform Operations Manager

Title: Platform Operations Manager

State Role Title: Info Technology Manager I

Hiring Range: $150,000 to $165,000

Pay Band: 6

• Agency: VA Information Tech Agency
• Location: VA Information Technologies

Agency Website: https://www.vita.virginia.gov/

• Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is seeking a Platform Operations Manager to provide technical leadership for its Business Platform Solutions (BPS) team. The BPS portfolio of services includes Microsoft Power Platform, GitHub Enterprise, Box Content Management, Adobe Management Platform, and UiPath robotic process automation (RPA).

VITA is the Commonwealth’s centralized IT organization and a national leader in public-sector technology transformation. We connect Virginians to critical government services through secure, innovative, and efficient technology.

This position plays a key role in ensuring the reliability, compliance, and operational excellence of the BPS portfolio, which powers low-code development, automation, and collaboration across 60+ Executive Branch agencies.

We are looking for a technically skilled, service-driven professional who can align operational practices with VITA’s mission and core values: accountability, inclusive collaboration, growth mindset, effectiveness, and persistence.

The Platform Operations Manager is responsible for providing technical and operational leadership for all BPS-managed services. Duties include, but are not limited to:

Oversee daily operations and service delivery for enterprise platforms including Power Platform, GitHub, Box, Adobe, and UiPath RPA.

Serve as the technical escalation point for engineers and administrators supporting platform services.

Ensure systems remain secure, stable, and compliant with Commonwealth standards.

Lead development and maintenance of system security plans (SSPs), Architectural overview Documents (AODs), and configuration baselines.

Oversee the full lifecycle of platform solutions—design, testing, deployment, monitoring, and optimization.

Coordinate with internal and external stakeholders to resolve issues, perform reviews, and implement best practices.

Mentor and guide technical staff, fostering a culture of teamwork, innovation, and accountability.

Research and recommend emerging technologies and automation capabilities that improve efficiency, reliability, and customer experience.

Collaborate with the Platform Service Owner to support customer engagement, community of practice activities, and agency enablement.

Develop templates, configuration standards, and technical playbooks to promote consistency across services.

Support incident response, change management, and capacity planning for BPS environments.

At VITA, we are driven by our mission to deliver sustainable and effective results through innovative, efficient, and secure services.

Our vision is to be Virginia's most customer-focused technology partner, dedicated to empowering the Commonwealth by connecting, protecting, and innovating.

Be a part of our transformative journey. Apply now and contribute to shaping the future of technology in Virginia!

Minimum Qualifications

Considerable experience in administering enterprise cloud computing platforms such as Microsoft 365, Azure, or AWS.

Considerable expertise in managing enterprise cloud solutions like Power Platform, GitHub, Box, and Adobe.

Considerable technical leadership experience providing guidance and escalation support to engineering and/or development teams.

Considerable experience in programming languages such as Python, Java, or C#.

Considerable knowledge of automation and integration technologies (e.g., Power Automate, UiPath, Azure Logic Apps, or ServiceNow).

Considerable experience in communicating with internal and external stakeholders.

Considerable experience with ITIL service management practices and/or DevOps or CI/CD methodologies.

Considerable experience in managing multiple priorities and leading cross-functional initiatives in a shared-service environment.

Entry-level experience developing and maintaining technical documentation and security artifacts, including system security plans (SSPs), architectural overview documents (AODs), and system configuration baselines.

Additional Considerations

Considerable experience leading teams through process improvement, change management and/or service modernization initiatives.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

• Name: VITA Human Resources
• Phone: Recruitment@vita.virginia.gov
• Email: Recruitment@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.