Lead Software Test Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Join a dynamic team where your Software Testing skills will improve quality, speed, and innovation for a large bank and help build the most relevant and effective solutions  in  Direct banking systems domain

Job Details

• Position Title:  Lead Software Test Engineer
• Career Level:  P3
• Job Category: Manager
• Role Type: Hybrid
• Job Location: Bangalore

About The Team:

This position is for Direct banking solutions under Liquidity & Core banking Technology. Team would be focusing on developing / implementing customized enhancements based on business requirements, Periodic Upgrades, maintaining Direct Banking solutions.  

Impact

Responsible for  technical and operational leadership encompassing both Quality assurance engineers. The role demands advanced expertise in enterprise-scale application Testing.  Core accountabilities include translating business and Functional requirements into actionable assignments, maintaining high standards of engineering excellence, and ensuring production support coverage during US off-hours.  The position requires hands-on leadership in system Testing & User acceptance Test, technical troubleshooting, as well as direct collaboration with US-based leads for resource planning and delivery management. A proven record in leading distributed teams, driving continuous improvement, and upholding operational stability in complex environments is essential.

Key Deliverables

• Act as the primary point of contact for the QA team based out of India.
• Ensure timely updates are gathered from offshore resources regarding test progress, issues, and dependencies.
• Provide regular status updates to onshore QA Leads.
• Escalate blockers, critical defects, or any risks that may impact project timelines or quality.
• Track and manage defects raised during testing cycles (SIT, QA, UAT).
• Ensure defects are triaged, prioritized before communicating with Onshore QA Leads
• Collaboration tools such as ADO dashboards, scrum board should be maintained up to date to provide transparency into test status and defect lifecycle.
• Test Progress Tracking and Reporting:
• Maintain test progress dashboards, metrics, and daily/weekly QA reports.
• Ensure test coverage and test completion meet the quality gates defined for the project.
• Highlight any gaps or risks in testing to ensure timely mitigation.
• Knowledge Transfer and Support:
• Ensure QA team has clarity on business scenarios and requirements.
• Provide clarifications or arrange walkthroughs from functional teams as needed.
• The QA LEAD should ensure all communication channels (e.g., Teams, ADO, email) are actively used and monitored.
• QA LEAD should proactively plan handoffs and coverage during holidays or unavailability of team members.

Skills And Qualification:

Minimum 8 years of software testing experience with modern full-stack platforms (.Net Core/Java, relational/document databases, and React/Vue/Angular ; experience with Redis or Kafka is advantageous

At least 3 years in a QA lead or team lead capacity, with direct oversight of distributed teams

Excellent communication and interpersonal skills and a proven ability to bridge regional and functional boundaries

Demonstrated hands-on experience Test scenario designing, Test execution & sign off with business stake holders

In-depth knowledge of modern software Test architecture patterns, QA best practices, and principles, with a proven ability to apply these concepts to large-scale, maintainable enterprise systems

Preferred Qualifications:

Experience with Agile/Scrum methodologies in distributed team environments

Background in enterprise-scale application testing and production support

Familiarity with CI/CD pipelines, DevOps practices, and modern engineering workflows

Relationships & Collaboration:

Reports to : Associate Director

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.