Business or Financial Analyst - Restaurant Industry

Business Analyst (Restaurant Operations)

TooJay’s Deli • West Palm Beach, FL

Reports to: CEO (dotted line to CFO)

Toojay’S Restaurant Deli Bakery Restaurant

A multi-unit restaurant chain with a commissary/bakery, catering, and off-premises operations dedicated to delivering exceptional guest experiences and sustainable growth.

Since 1981 TooJay's New York-style Deli has been a fan favorite. With locations across Florida, we are famous for piled-high sandwiches, hearty portions of homemade comfort foods and made-from-scratch soups, salads, and baked goods.

We believe our teams are our most valuable assets. We maintain that commitment by hiring friendly, motivated individuals who make positive contributions to a well-run restaurant. Our teams take pride in creating Simply Great Food and Simply Great Experiences for each guest.

Why This Role Exists

As a Business Analyst, you will transform complex operational data from POS, Restaurant365, online ordering, and bakery/commissary systems into actionable insights. Your analysis will drive sales growth, enhance guest satisfaction, and maximize profit margins across all locations.

Key Responsibilities

• Develop and publish weekly store-level reports on sales, traffic, mix, pricing, volume, labor, COGS, variances, and action plans with assigned owners and deadlines.
• Maintain a unified set of KPIs aligned with the P&L; ensure data accuracy and consistency.
• Build rolling 6–8-week forecasts by location, daypart, and channel (dine-in, takeout, delivery, catering).
• Lead menu engineering efforts, analyzing product mix and contribution margins; recommend pricing and portion adjustments with quantifiable impact.
• Set and monitor sales-per-labor-hour (SPLH) targets; evaluate staffing deployment, overtime, and schedule effectiveness.
• Analyze food cost performance versus theoretical models; identify drivers such as recipes, yields, waste, and data entry errors; lead corrective actions.
• Collaborate with the commissary/bakery to optimize yields, batch sizes, and labor efficiency.
• Evaluate throughput and operational capacity, including ticket times, table turns, bottlenecks, and expo flow.
• Measure and optimize promotional and LTO lift, ROI, and operational impact.
• Link online marketplace ratings to labor, training, and product quality; oversee resolution tracking.
• Develop dashboards and metrics for catering, tracking delivery performance, remake/credit rates, and upsell opportunities.
• Build catering funnel and repeat dashboards; track on-time delivery, remake/credit %, attach/upsell rates.
• Administer Ecotrak: Oversee system operations and data entry.
• Maintain Preventive Maintenance Calendars: Schedule and track routine maintenance activities.
• Asset & Warranty Tracking: Monitor asset conditions and warranty expiry dates.
• Cost Management: Analyze and recommend CAPEX (capital expenditures) versus OPEX (operational expenditures) for maintenance.
• Cost Reduction Goals: Drive initiatives to lower R&M costs as a percentage of sales and reduce mean time to repair (MTTR).
• Support restaurant remodels with 4-wall cash flow analysis, payback, and IRR projections.
• Establish dashboards, cadences, SOPs, testing protocols, document operational playbooks.
• Assist in creating sales and profit growth plans for individual stores.

Prepare concise, insight-driven reports and presentations for the CEO and executive team, highlighting risks, opportunities, savings trackers, and next steps.

Qualifications

• 3–6+ years in data analysis, FP&A, or operations analysis, ideally in multi-unit restaurants.
• Proven expertise with Restaurant365 (R365): reporting, recipe costing, food cost modeling, and GL reconciliation.
• Advanced Excel/Google Sheets skills; working SQL experience; familiarity with BI tools.
• Experience with POS systems, online ordering platforms (DoorDash, Uber Eats), scheduling, and HRIS systems.
• Strong financial acumen with knowledge of contribution margins, flow-through, IRR, and payback analysis.
• Exceptional communicator—able to translate data into clear, actionable recommendations for operators and leadership.
• Empathy for operators and understanding of restaurant operational challenges.

Success Metrics

• Forecast error (MAPE) within 5–8% by week/location.
• Reduced COGS variance aligned with targeted basis points.
• Achievement of labor percentage and SPLH goals.
• Menu mix quality improved (share of Stars, item contribution margin).
• Strong ROI on promos, catering repeat rate, and new initiatives.
• On-time, full delivery of reports and executive summaries.

Tools And Systems

Restaurant365, POS & online marketplaces, Excel/Google Sheets, SQL, review platforms, scheduling, HRIS.

What We Offer:

• Medical, Dental, Vision
• Paid Time Off
• Training and career growth opportunities
• Discount on all food including catering