Trilingual Customer Support Representative (French, English, Spanish)

We are seeking a Trilingual Customer Support Representative. The primary duties involve handling customer inquiries via call and back office to verify credit account status, process necessary modifications and verifications, and manage fraud alerts.

What You’Ll Do:

• Respond the GCC CCS Escalations consumer line through calls, and also back office escalations.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers’ credit file.
• Properly document of follow-up actions for partner departments best resolution.
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
• Maintain complete and accurate client and project information.
• Serve as a liaison between the consumer and the client for best case resolution.
• Accountable a for any update required in cases resolution process.
• Respond the GCC CCS Escalations consumer line through calls, and also back office escalations.
• Comply with metrics and overall performance expectations.
• Identify consumer needs via thorough analysis of the consumers’ credit file.
• Properly document of follow-up actions for partner departments best resolution.

What experience you must have to apply for this position:

• Trilingual English-Spanish-French B2+ level, Spoken and written.

• High School Diploma.

• Experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).

Nice To Have:

• Excellent Communication Skills.

• Team Work Skills.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time