Inside Sales Representative

Company Description

• At Locinox, every detail matters. You’ll work with passionate engineers who build products that look elegant on the outside but are brilliantly engineered within.
• Here, you’ll have the freedom to innovate, the tools to excel, and a team that helps you go further.
• Become a Builder of Better
• At Locinox, we’re Builders of Better. We build smarter, stronger, more beautiful solutions that open possibilities all over the world, from Central Park to Sydney Zoo.

Locinox, headquartered in Belgium and founded in 1988, is a global leader in exterior gate and fence hardware. Our mission is to enhance industry by equipping every high-quality fence gate with at least one Locinox component. As we expand our footprint in the US market, we're seeking a dynamic and driven Regional Sales Manager to join our team and accelerate our growth.

Why Join Us?

• Innovative Products: As experts in precision mechanics and electro-mechanics, our products are known for their high quality and innovation.
• Global Reach: Our products are sold in over 60 countries, backed by a strong reputation for excellence.
• Growth Opportunity: With consistent double-digit growth since 2016 in North America, we offer an exciting path for career advancement and personal development.

If you're an ambitious, high-energy individual ready to take your sales career to the next level, Locinox offers an environment where you can thrive on challenges and achieve significant rewards. Apply today and become a Builder of Better.

Job Description

Role Overview

We are looking for an experienced Inside Sales Representative to join our dynamic Customer Support team. This full-time role is crucial for providing exceptional customer service, technical support, and administrative assistance. As part of a small, fast-growing company, our team members wear many hats and work collaboratively to achieve our goals. The successful candidate will report to the Customer Support Manager and interact closely with the General Manager and other office staff.

Key Responsibilities

1. Customer Interaction: Respond to incoming calls and emails for order processing, administrative inquiries, and technical support.
2. Order Management: Accurately enter sales orders, prepare quotes, and process payments using our CRM and ERP systems.
3. Product Knowledge: Articulate product features and provide recommendations based on a thorough understanding of our offerings.
4. Technical Support: Collaborate on technical support projects and provide solutions to customer issues.
5. Administrative Tasks: Perform general office duties and utilize Microsoft Office Suite (Word, Excel, PowerPoint) for various tasks.
6. Process Optimization: Follow and optimize standard operating procedures to improve efficiency.
7. Team Collaboration: Work closely with the Sales team to manage leads and enhance customer satisfaction

Qualifications

Qualifications And Skills:

1. Experience: A minimum of 3 years in a similar role, with a strong foundation in customer service and technical support.
2. Technical Aptitude: Ability to quickly learn and retain technical information and adapt to new systems and processes.
3. Team and Individual Work: Flexibility to work independently and within a team environment, adapting to changing roles as needed.
4. Priority Management: Strong organizational skills and the ability to manage multiple tasks and projects effectively.
5. Communication Skills: Excellent verbal and written communication skills, with a focus on clarity and customer service.
6. Education: A college degree or technical education is preferred, or equivalent experience.

Additional Information

Why Join Us?

• Global Reach: Our products are sold in over 60 countries, backed by a strong reputation for excellence.
• Growth Opportunity: With consistent double-digit growth since 2016 in North America, we offer an exciting path for career advancement and personal development. 
• Benefits
• Competitive Salary
• Retirement Plan
• Health, Dental, and Life Insurance
• Performance Bonuses
• Building better begins with a click!
• Apply now and become part of a team where your ideas truly make an impact.

Locinox USA is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.