Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

• Job Type: Full-time / Entry Level
• Location: Tampa, FL

About the Role:
We are looking for a Call Center Agent to assist with inbound and outbound communication, customer inquiries, and follow-ups related to promotions and services. This position supports customer acquisition and retention efforts through professional and friendly engagement.

Key Responsibilities:

• Communicate with customers to provide information about products or promotions.
• Handle questions, concerns, and requests in a courteous and efficient manner.
• Assist in generating leads and scheduling follow-up communications.
• Maintain accurate customer records and update information in company systems.
• Collaborate with sales and marketing teams to achieve communication goals.
• Uphold company values and maintain a professional tone in all interactions.
• Ideal Candidate:
• A confident communicator who enjoys helping customers, solving problems, and supporting sales and marketing objectives through professional engagement.

Qualifications

• Excellent verbal communication and listening skills.
• Customer-oriented and patient approach.
• Ability to handle multiple tasks and maintain accuracy.
• Professional and team-focused demeanor.
• Experience in a call center or customer service environment is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.