Customer Service Representative

Company Description

About Us

At Lumina Agency, we illuminate pathways to growth. As a dynamic and forward-thinking firm, we specialize in creating strategies that help businesses expand their reach, strengthen relationships, and unlock their full potential. Our mission is to bring clarity and innovation to every partnership — empowering our clients and our people to achieve lasting success.

Job Description

Job Description

As a Customer Service Representative, you will serve as the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. Your role is to maintain the highest standards of communication, handle inquiries efficiently, and represent Lumina Agency INC with professionalism and empathy.

Responsibilities

• Respond to customer inquiries promptly and accurately through various channels.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure client satisfaction.
• Resolve issues with patience, understanding, and efficiency.
• Contribute to continuous improvement by identifying opportunities to enhance service quality.

Qualifications

Qualifications

• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational ability.
• Professional and positive attitude in all client interactions.
• Ability to work effectively both independently and as part of a team.
• Proficiency in basic computer applications and client management tools.

Additional Information

Benefits

• Competitive annual salary ($54,000 – $59,000).
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.

• Full-Time, Permanent Position.