Senior IT Support Specialist

SpecterOps is seeking a highly skilled Senior IT Support Specialist to join our internal corporate IT team. This role is responsible for administering and maintaining our enterprise systems, with a focus on Microsoft Entra ID (formerly Azure AD), Microsoft 365, SAML/Single-Sign On (SSO) solutions, and SaaS tools. In addition to bringing a strong background in Microsoft cloud technologies, the ideal candidate will have proficient experience with developing and implementing IT Service Management strategies, and a proven ability to manage and optimize cloud-based infrastructure in a secure, efficient, and scalable manner. 

This is a mid-level, individual contributor role best suited for an experienced IT professional who can work independently while collaborating cross-functionally with Security, IT Compliance, Engineering, and other business operations teams to achieve company-wide goals. 
 
Salary: base salary annually, commensurate with experience.      

$115,000 $145,000

Location: This position is remote, based in the U.S. with optional travel quarterly for in person company events and other ad hoc meetings    

• Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas 

Responsibilities

• Administer Microsoft Entra ID (Azure AD) and Microsoft Intune, including user and group management, conditional access policies, identity governance, and device management.
• Manage, monitor, and support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and compliance features.
• Collaborate on the design, implementation, and execution of ITSM processes (incident, change, problem, and asset management) leveraging ITIL framework strategies.
• Troubleshoot, diagnose, patch, and resolve technical issues across user accounts, endpoints, cloud services, and SaaS systems.
• Implement automation and end-user self-service initiatives for IT Support-related requests, changes, and incidents to improve operational efficiency.
• Participate in incident response and disaster recovery plan for test exercises and execution, including the troubleshooting of incidents, solving for root cause, and documenting the analysis and resolution.
• Create and maintain process documentation, knowledge base articles, and standard operating procedures.
• Serve as an escalation point for incidents affecting infrastructure, identity, networking, and applications.
• Manage IT responsibilities as part of employee onboarding and offboarding processes, including provisioning of users and devices via Entra ID and Intune.
• Collaborate with Security and IT Compliance teams to ensure systems adhere to organizational standards and regulatory frameworks (e.g., SOC 2, ISO 27001).
• Provide Tier 1-2 support for incidents and service requests.
• Additional duties as assigned 

Requirements

• 4–6 years of hands-on experience in a corporate IT Support, IT Operations, or System Administration role.
• Deep understanding of Microsoft Entra ID, Active Directory Federation Services (ADFS), and hybrid identity configurations.
• Advanced experience with Microsoft 365 administration (Exchange Online, Intune, Conditional Access, DLP, etc.).
• Experience implementing or supporting SSO, MFA, Conditional Access, and identity governance controls.
• Understanding of networking fundamentals (DNS, DHCP, VPN, firewalls, etc.) as applied to cloud and hybrid environments.
• Excellent troubleshooting skills and a structured approach to problem-solving.
• Effective verbal and written communication skills and the ability to collaborate across teams.
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
• Successfully complete a criminal background investigation
• Travel: up to 25% 

Nice To Haves

• Experience working in hybrid cloud or multi-cloud environments.
• Exposure to or certification in the Information Technology Infrastructure Library (ITIL) framework and working in ticket-driven environments (e.g., Jira, ServiceNow, Zendesk)
• Knowledge of compliance standards such as ISO 27001, SOC 2, or GDPR as they relate to IT, Infrastructure, and Security teams.
• Familiarity with PowerShell scripting for automation and administration tasks in the Microsoft ecosystem.
• Certifications such as:

Microsoft Certified: Entra Identity and Access Administrator Associate

Microsoft 365 Certified: Enterprise Administrator Expert 

What We Offer

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family 
• Flexible time off policy
• 13 paid holidays annually  
• 401(k) with up to 4% company match  
• Stock Options & semi-annual bonuses 
• Remote work: $1,500 new hire allowance to set up home office  
• $500 annual home office allowance after first year 
• $1,800 annual cell phone and internet reimbursement 
• $5,000 annual professional development allowance 
• $5,250 towards continuing education or student loan repayment  
• $1,200 annual budget for lifestyle, wellness, pet insurance and more 
• A one-time $10,000 benefit towards family planning 
• In person and virtual employee events throughout the year 
• And of course, company swag!       

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  

To request reasonable accommodation, please contact us at careers@specterops.io.

Unsolicited resumes are not accepted.   

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