IT Service Desk Analyst III
World Fuel Services.com
Office
LONDON CANARY WHARF, UK, United Kingdom
Full Time
At World Kinect, Our Employees Are The Key To Our Global Success. We Are Industry Leaders Due To The Innumerable Talents Of Our Approximately 5000 Strong Professional Team. Our People Thrive In An Entrepreneurial And Culturally-Diverse Environment, Where Innovative Thinking, Collaboration And Efficient Execution Are Highly Valued. Our High-Performance Culture Is What Allows Us To Drive Sustained Growth. Stronger Together, We Promote An Environment Where Individuals Can Thrive.
Join Our Global Tech Team as an IT Service Desk Analyst - Bilingual in French and English
Location: London Canary Wharf
At World Kinect, our IT Service Desk Analysts are the frontline heroes of our global tech support team—empowering employees across continents with seamless IT experiences. From troubleshooting laptops to setting up executive video conferences, you’ll be the go-to expert making work happen.
What You’Ll Be Doing
- Support end-user devices (Windows, Mac, iOS, tablets, phones) across global regions.
- Engage users via calls, chats, and ticketing platforms—keeping communication clear and solutions fast.
- Deliver white-glove support to our executive team and their assistants.
- Provide hands-on support for office tech: conference rooms, printers, screens, phones, and more.
- Ensure smooth onboarding with ready-to-go equipment, software, and access.
- Triage and escalate complex issues beyond Level 1 support.
- Create and maintain self-service guides and knowledge articles.
- Collaborate with Tier II support and share insights to improve service delivery.
What You Bring To The Table
- Bilingual in French and English—you make tech support feel effortless in both languages.
- 4+ years of IT support experience (degree in IT or equivalent experience).
- Strong documentation and communication skills.
- Proficiency in Windows 10, Mac OS, iOS, Active Directory, Azure (Entra ID), Office 365.
- Familiarity with Zoom, BOX, and ticketing systems.
- Bonus: scripting/automation skills to streamline support in large environments.
- Flexibility to work shifts, including weekends and holidays when needed.
Signs You’Ll Thrive Here
- You’re organized, proactive, and don’t need reminders to follow through.
- You’re a creative problem-solver who puts user experience first.
- You stay calm under pressure and handle critical issues with urgency.
- You embrace learning, feedback, and change with a growth mindset.
- You communicate confidently across all levels—including executives.
- You’re a team player who inspires trust, motivation, and collaboration.
Why World Kinect?
At World Kinect, we’re more than just a global energy and logistics company—we’re a team of innovators, connectors, and problem-solvers. Join us and be part of a mission-driven organization that values your expertise, supports your growth, and celebrates your impact.
- Ready to power up your career?
- Apply now and bring your tech talent to a team that’s making a global difference—one device at a time.