IT Support Specialist

1-    Technical Support:

• Provide advanced technical support for hardware, software, and network-related issues across the organization.
• Troubleshoot escalated incidents and ensure timely resolution based on SLAs.
• Assist end users with complex technical problems and deliver high-quality service.

2-    System Maintenance And Monitoring:

• Perform routine system checks, software updates, and patch management.
• Monitor system performance and proactively address potential issues.
• Ensure that all systems are functioning efficiently and securely.

3-    User And Access Management:

• Manage user accounts, permissions, and access rights across systems and applications.
• Support onboarding and offboarding processes including hardware/software setup.
• Enforce IT policies regarding user access and security compliance.

4-    Documentation And Reporting:

• Document incidents, resolutions, and procedures for future reference.
• Prepare weekly/monthly reports on support tickets, trends, and system performance.
• Update the IT knowledge base with new solutions and troubleshooting steps.

5-    Coordination And Communication:

• Collaborate with different IT teams (infrastructure, security, applications) for complex issues.
• Communicate effectively with end users to understand issues and explain solutions clearly.
• Provide feedback to improve service delivery and end-user experience.

6-    Asset And Inventory Management:

• Support IT asset lifecycle including issuance, tracking, and decommissioning.
• Ensure accurate inventory of IT equipment and timely updates in the asset management system.
• Assist in procurement and vendor coordination for IT supplies and services.

Minimum

- Years Of Experience:

1 - 3

- Academic Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field

- Professional Certificates:

Cisco Certified Network Associate (CCNA)

VMware Certified Professional (VCP)

CompTIA Network+ / Security+

- Language Proficiency:

Intermediate At English

- Computer Skills:

Basic networking knowledge (TCP/IP, DNS, DHCP)

Experience with ticketing systems