Lead Software Test Engineer (Performance Testing)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

• Lead performance testing initiatives for critical financial applications, ensuring optimal performance and scalability.
• Mentor and guide a team of performance testers, fostering a culture of excellence and continuous improvement.

Job Details

• Position Title:  Lead Software Test Engineer
• Career Level:  P3
• Job Category: Manager
• Role Type: Hybrid
• Job Location: Bengaluru, India

About The Team:

Our team is dedicated to maintaining the highest performance standards for our applications. We value leadership, innovation, and a collaborative spirit to drive success.

Impact

In this role, you will shape the performance testing strategy, directly influencing the reliability and efficiency of our applications, and ensuring a superior user experience.

Key Deliverables

• Lead the performance testing initiatives, providing guidance and mentorship.
• Design and execute comprehensive performance test plans.
• Analyze test results to identify performance issues and recommend optimization solutions.
• Collaborate with cross-functional teams to implement performance improvements.
• Maintain and enhance performance testing scripts and tools.
• Debug issues and conduct root cause analysis of performance bottlenecks.
• Pinpoint failures and provide actionable performance tuning recommendations.
• Anticipate challenges, propose solutions, and ensure continuous improvement in performance engineering practices.
• Develop and implement performance testing strategies and frameworks.
• Collaborate with stakeholders to define performance requirements and goals.
• Collaborate with the US teams, cross POD Tech leads, and global stakeholders to align performance objectives.
• Work in close partnership with Product and Development teams to elicit non-functional requirements (NFRs) from Business requirements, ensuring they serve as inputs for design and build.

Skills And Qualification

Functional Skills:

• Strong business knowledge of financial systems; Digital Banking Platform experience preferred.
• Strong analytical and problem-solving abilities and attention to detail.
• Excellent communication, documentation abilities and teamwork skills.
• Strong leadership and team player abilities.
• Excellent problem-solving and decision-making skills.

Technical Skills:

• Good understanding of performance testing concepts.
• Expertise in performance testing tools like Neoload, Load Runner, JMeter.
• Proficiency in scripting and programming languages such as Java or Python.
• In-depth understanding of system architecture, databases, and network protocols.
• Experience with performance monitoring and tuning.

Qualification:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related technical field.
• 8 to 11 years of experience in performance testing, with at least 2 years in a lead role.
• Certifications such as ISTQB / CTFL are desirable.

Leadership Qualities

• Proven ability to lead and inspire teams.
• Strategic thinking with a focus on continuous improvement.
• Effective communication with cross-functional teams and stakeholders.

Relationships & Collaboration

• Participate in design and planning meetings.
• Communicate test strategies and results to leadership.
• Work closely with development, operations, and business teams to ensure performance objectives are met.
• Facilitate knowledge sharing and best practices within the team.
• Participate in sprint planning, daily standups, and retrospective meetings.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.