Senior Technical Business Analyst

ADP is hiring a Senior Technical Business Analyst for their Carrier Relations team.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? 
• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Are you looking for an opportunity to make a difference by using your communication, technical savvy problem-solving, data analysis, and project management skills to drive results for our clients?
• Are you an experienced professional with a good understanding of the Group Insurance Benefits Administration and/or Enrollment industry and API technology?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

Well, this may be the role for you. Ready to make your mark?

The Senior Technical Business Analyst will be detail oriented, a good communicator and a collaborator to serve as the technical liaison between ADP and our Strategic Partners. You will bridge the gap between business needs and technical delivery while ensuring the delivery of seamless carrier API integrations that scale and support our mutual clients.

This role involves project tracking, hands on troubleshooting, day-to-day partner coordination, requirements gathering, data analysis and mapping, analyzing and responding to technical questions, environment configuration, coordinating and executing UAT, and managing change requests. This will be done in close collaboration with development teams to ensure the API integrations are reliable, repeatable and scalable across enterprise environments.

What You’Ll Do:

The successful candidate will own the analysis and technical specification process, uncover bugs and issues before escalating to development, ensure integrations are tested, documented and implemented consistently. This role requires strong problem-solving skills, technical proficiency with API and monitoring tools, and the ability to hold partners accountable to deadlines while maintaining positive relationships.

• Act as the first line of troubleshooting and analysis for API – related issues before escalating to development
• Collaborate with external partners daily to coordinate, track, and manage carrier integration progress including analyzing and responding to technical questions
• Support and coordinate User Acceptance Testing with internal teams and external partners including the definition of UAT scenarios, setup of needed test data and execution of UAT on behalf of or in coordination with partners.
• Work with development and QA to test enhancements, validate bug fixes and ensure that the solutions meet the acceptance criteria.
• Use tools such as Postman, Bitbucket, and Splunk for API testing, debugging, log analysis, and defect resolution.
• Manage and enforce partner deadlines to ensure timely delivery of integrations, escalating to internal business partners as required.
• Ensure that integrations are repeatable, scalable, and easy to implement across our mutual clients.
• Perform data mapping, analysis, and validation to ensure data accuracy across systems.
• Maintain thorough documentation of process, specifications, and integration standards.
• Document user stories for enhancements including detailed technical specifications and exit criteria.

To Succeed In This Role:

• Bachelor’s degree in Computer Science, Information Systems, Business or related field preferred or other equivalent experience in Insurance Benefits and/or Insurance Products and/or Financial Services.
• 3-5 years of experience as a Business Analyst, Technical Analyst or similar role with API-focused projects required.
• Strong system integration knowledge including utilization of APIs, SQL, XML/JSON
• Exhibited proficiency with data modeling, testing and system troubleshooting.
• Hands on experience with Postman, Bitbucket, and Splunk for analysis and debugging.
• Highly proficient with tools such as Microsoft Excel, PowerPoint, Jira, Confluence and Smartsheet
• Proven ability to write clear technical specifications and user stories with acceptance criteria.
• Experience working with both business and technical stakeholders, including external partners.
• Skilled at identifying bugs, documenting issues, and partnering with development teams to resolve them.
• Excellent organizational skills with the ability to manage multiple partner deadlines.
• Strong business and technical acumen, communication/ presentation skills, and sound business judgment.
• Highly collaborative with a partner mindset
• Ability to thrive in a fast paced and ever-changing environment.
• Proven experience working within complex internal and external cross-functional teams.
• Ability to build and grow strong relationships with internal partners across technology, product, implementation, service, and legal.

A college degree is preferred but not required. Bonus Points for these: Preferred Qualifications

• Prior experience working on carrier integration or enterprise-level client implementations in a B2B model or SaaS environment
• Proven experience performing data analysis and reporting
• Working experience at a large Group, Worksite or Individual Insurance Carrier and/or National Benefit Broker
• You have PMP, PgMP, PHR, SPHR, CCP, CBP, HCS, or other similar certifications from highly recognized professional learning institutions
• Exceptional verbal and written communication skills, with the ability to flex style based on audience and situation.
• Comfortable writing, updating and maintaining technical documentation that can be utilized by business, product and technology teams. Has a natural ability to partner with technology, product and operational teams to evaluate change management impacts of code releases to stakeholders at insurance carriers and operational teams in implementation and service.
• Data driven business decisions.

 Travel: Up to 10% of domestic travel

Qualifications  

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.