Chubb Life HK - Contract Business Analyst

Elicit, analyze and document the business requirement from business stakeholders for digitalization project & system enhancement.

Host requirement meeting or workshop with stakeholders. Map and analyze current state (As-is) business processes and design future state (To-be) to optimize the solution design and operation process.

Translate Business requirements into detailed Business Requirement Document (BRDs), Functional Specifications, User Stories and Process Flows.

Conduct data analysis to support decision-making.

Develop User Acceptance Testing (UAT) plans to ensure the testing and quality assurance.

Manage the UAT including host of UAT meeting, UAT progress reporting and defect management.

Monitor project progress and provide regular updates to stakeholders on status, risks, and issues.

Create and maintain comprehensive documentation including user guides and training material to support successful implementation and user adoption.

Minimum 3 - 5 years of experience as a Business Analyst in the Life Insurance industry (Preferably in Operations or Transformation function)

Demonstrable experience on projects related to product development, agency management, distribution systems, CRM platform or digital transformation

Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.

Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Solid understanding of the Software Development Life Cycle with experience in both Agile and Waterfall methodologies.

Proficiency in project management and documentation tools (e.g. Jira, Confluence) 

A detail oriented and highly organized approach to managing multiple priorities in a dynamic environment.

A proactive, result drive mindset with a passion for innovation in the insurance industry.

Experience in life insurance product design and development is a plus