Senior Cloud Solution Architect (CSA) – Cloud & AI

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. Join our expanding and culturally diverse iCSU team as a Senior Cloud Solution Architect (CSA) for Cloud & AI and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling products and services, but also because we provide a differentiated and connected customer experience. You will become a valued member of our passionate, collaborative, and innovative team of experienced CSAs, who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get their data ready for AI! 

We’re seeking a Senior Cloud Solution Architect, Cloud & AI (CSA) with deep expertise across Azure workloads, including AI, Applications, Infrastructure, and Data, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions, modernize applications, and optimize infrastructure on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud. 

We support hybrid work with the ability to work from home part-time up to 60%, aligned to customer time zones, key collaboration moments, and business needs.

Responsibilities

• Build trusted relationships with IT Executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for their success. 
• Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft’s best practices and frameworks like CAF and WAF. 
• Drive technical excellence across Azure workloads—including AI, Apps, Infra, and Data—ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. 
• Own the end-to-end technical delivery for a defined set of strategic accounts, ensuring alignment with customer success plans and maximizing the value of Microsoft investments. 
• Accelerate Azure consumption and customer outcomes by delivering repeatable IP, resolving technical blockers, and providing delivery oversight for key engagements. 
• Collaborate with internal teams and partners to design impactful delivery proposals and support execution with clarity and confidence. 
• Actively contribute to Microsoft’s technical communities by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums. 
• Stay ahead of the curve by maintaining advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, Fabric, and more. 
• Inspire customer innovation by helping them adopt AI at scale, guiding them through their transformation journey with confidence and clarity. 
• Demonstrate a growth mindset by continuously developing your skills, aligning with business priorities, and contributing to a culture of learning and excellence. 

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND excellent experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting 
• OR equivalent experience 
• Solid experience working in a customer-facing role (e.g., internal and/or external). 
• Solid experience working on technical projects 
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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