Product Manager

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Job Description

He aha te tūranga - About the role:  

The Product Manager is responsible for the strategic direction, performance, and sustainability of our Public Training and Medical Product portfolio. Acting as the link between Programme Development, Marketing, Sales, and Delivery, the role ensures training offerings are market-fit, commercially sound, and aligned to organisational priorities.

By managing lifecycle performance, championing customer voice, and enabling cross-functional delivery, the Product Manager ensures the portfolio remains relevant, competitive, and positioned for long-term success.

You Will:

• Lead the direction of our first aid training portfolio, ensuring it meets customer needs and stays ahead of market trends.
• Track performance across revenue, uptake, and customer impact to deliver strong commercial and learner outcomes.
• Bring together Sales, Marketing, Operations, and Programme Development to deliver products that truly make a difference.
• Use customer insights, industry data, and emerging trends to fuel innovation and identify growth areas.
• Manage products from launch to retirement, ensuring our offerings stay relevant, high-quality, and impactful.

This is a permanent, full-time role, and we are open to locations throughout the motu. 

Qualifications

Ko wai koe - About you: 

You’ll be a strategic thinker and confident communicator who builds strong relationships, spots opportunities ahead of the curve, and delivers results in a fast-moving environment.

To be successful in this role, you will have:

• Proven experience in product or portfolio management, including driving product success through lifecycle management and performance optimisation.
• Strong commercial acumen with the ability to interpret revenue, margin, and uptake data to inform decisions.
• Demonstrated ability to gather, analyse, and apply market, customer, and competitor insights to guide product strategy.
• Experience in leading cross-functional alignment, working with development, sales, marketing, and operations to deliver product or portfolio outcomes.
• Skilled in managing product success reviews and translating insights into actionable improvements.

Additional Information

• Me pēhea te tuku tono - How to apply
• Click “I'm interested” before applications close at 11.59pm on Wednesday, 5 November 2025.
• For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion. 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.