Inside Sales Representative, Industrial

It’s a great time to join Velcro Companies!

Summary Of Position Responsibility:

The Inside Sales Representative (ISR) is a high-energy, motivated, and accountable role that supports growth within our Industrial and affiliated categories as assigned. The ISR thrives in a fast-paced environment and takes ownership for problem-solving through collaboration across departments. The ISR supports customers and prospects, manages inbound inquiries, qualifies assigned leads, and coordinates key commercial activities such as pricing, product inquiries, customer notifications, and quote support. This is a hybrid role requiring two days per week in office, or otherwise as required.

Essential Duties And Responsibilities Include The Following:

• Support growth initiatives for the Industrial business through proactive communication with end users, converters, distributors, and prospects. 
• Drive internal follow-up for line extensions, pricing inquiries, and miscellaneous topics by networking and pushing internal stakeholders for deliverables.  
• Supports team achievement of established sales quota and profit, and new business objectives/targets. 
• Research answers independently by collaborating internally with R&D, Product Management, Compliance, Sales, Operations, and Customer Service. 
• Manage and qualify incoming leads and customer inquiries; ensure timely follow-up and effective hand-off to appropriate Sales or Business Development resources as needed. 
• Prepare and support customer quotations, pricing requests, and documentation related to new or existing business. 
• Assist with customer notifications, pricing updates, and product transitions. 
• Maintain accurate records of customer interactions and opportunities in Salesforce. 
• Participate in regular team meetings to align with sales strategy, pipeline, and customer feedback.  

Non-Essential Duties And Responsibilities Include The Following:

• Other duties may be assigned or required for the performance of this position 

Knowledge & Experience (Minimum Job Qualifications):

• Bachelor’s degree in Business, Marketing, Engineering, or related field preferred; equivalent experience considered.  
• Experience in inside sales, customer support, or technical sales environment (industrial or manufacturing experience a plus).  
• Strong interpersonal and communication skills, both verbal and written.  
• Demonstrated initiative and ownership. Has the ability to “find answers” rather than hand over unanswered questions. 
• Comfortable networking across departments and collaborating with technical and commercial colleagues.  
• Proficiency in Microsoft Office and CRM tools (Salesforce experience preferred). 
• Highly organized, self-motivated, and able to manage multiple priorities simultaneously. 
• Some travel including overnight may be required.
• OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING
• Comfortable networking across departments and collaborating with technical and commercial colleagues.  
• Proficiency in Microsoft Office and CRM tools (Salesforce experience preferred). 
• Highly organized, self-motivated, and able to manage multiple priorities simultaneously. 
• Some travel including overnight may be required.
• OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING

Fostering a culture where people thrive—safely, purposefully, and with opportunity.  At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development.

Safety is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces. Together, we foster a culture of prevention, accountability, and care.

Health And Welfare Benefits:

Medical and Prescription Coverage (HSA and HRA Options)

Dental Coverage

Vision Coverage

Flexible Spending Accounts

Award Winning Wellness and Incentive Program

Life Insurance

Short- and Long-Term Disability

Business Travel Accident Insurance

Voluntary Accident & Critical Illness Insurance

EAP (Employee Assistance Program)

Retirement Savings Plan

401(k) Saving Plan with generous 5.5% Company match and Immediate Vesting

Time-Off Benefits

Paid Vacation Time

Paid Sick Time

Paid Parental Leave

13 Paid Company Holidays

Other Benefits and Programs

Tuition Reimbursement Program

Financial Wellness Benefit – Smart Dollar®

Employee Recognition Programs

Employee Resource Groups

Charitable or Educational Matching Gift Program

Employee Referral Bonus Program

Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.