Content Manager - Costa Rica

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field preferred
• A minimum of 3 years' progressive experience in a related field required
• 3-5 years of experience in content management or proposal generation: Proven experience working in roles that involve both content creation and the management of content lifecycles, with an emphasis on proposals, RFP responses, or similar fields.
• Experience with AI tools: Hands-on experience using AI tools or proposal automation systems to create, manage, or customize content.
• Proposal writing experience: Demonstrated ability to generate persuasive, client-focused proposals or similar business documents, tailoring responses to meet specific client needs.
• Cross-functional team collaboration: Experience working with cross-functional teams, including content managers, sales, and subject matter experts, to gather content and ensure proposal alignment with organizational goals.
• Project management experience: Experience managing multiple projects or tasks, including setting timelines, prioritizing deliverables, and meeting deadlines for high-stakes documents like RFPs.Solid understanding of content management best practices, including how to organize and curate content for efficient use in AI-driven tools.
• Strong proposal writing skills, with the ability to create persuasive, on-brand proposals that align with WWT’s strategic goals and client needs.
• Familiarity with how AI tools or proposal automation systems work, and how to leverage them to create and optimize content for proposals.
• Excellent interpersonal and communication skills for engaging with internal stakeholders, content managers, and cross-functional teams to gather insights and content.
• A keen eye for ensuring content accuracy, brand alignment, and adherence to quality standards.
• Ability to provide training and ongoing support to internal users of the RFP Assistant tool, guiding them in effectively utilizing the tool.
• Strong organizational skills with the ability to manage timelines and coordinate multiple tasks related to content management and proposal generation.
• Ability to use feedback and performance metrics to enhance content quality and proposal effectiveness over time.
• Experience working in tech-driven environments or enterprises.
• Familiarity with RFP processes or proposal automation tools, particularly within the B2B sector.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA

#Li-Rte

Qualifications

This position is only accepting applicants already located in Costa Rica

Wwt Content Manager

Why Wwt?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Responsibilities:

• Leverages curated content within WWT’s AI tools to generate high-quality, persuasive business proposals and collateral that align with WWT’s strategic goals.
• Tailors outputs to meet the specific needs of different opportunities, ensuring they address client requirements and emphasize WWT’s value proposition.
• Works closely with internal stakeholders to gather additional insights and content needed to enhance proposal and collateral quality.
• Assists in the collection, organization, and curation of content for use across WWT’s AI tools, ensuring it is up-to-date and aligned with WWT’s brand standards.
• Reviews and updates content to maintain its accuracy, relevance, and effectiveness in proposal and collateral generation.
• Collaborates with the Senior Content Manager to facilitate the smooth integration of new content and data sources into WWT’s AI ecosystem.
• Identifies opportunities to expand the content and data available to AI tools, working with Content Captains and other stakeholders to source and integrate new material.
• Validates that all new content and data meet WWT’s standards for quality and relevance before being deployed into AI tools.
• Provides training and support to internal users of WWT’s AI tools, helping them understand how to effectively utilize the tools for business development and proposal generation.
• Gathers feedback from internal users on AI tools and their content, identifying areas for improvement and working with the team to implement enhancements.
• Maintains alignment of all AI-driven outputs with WWT’s brand voice and messaging guidelines.
• Conducts regular audits of the content within AI tools to ensure it remains relevant, accurate, and effective.
• Works with the team to continuously improve content quality and proposal effectiveness, leveraging feedback and performance metrics.
• Engages with Content Captains, the Senior Content Manager, and other stakeholders to gather the necessary content and data for proposal and collateral generation.
• Works in tandem with the AI Content & Proposals Team Manager to ensure outputs meet the strategic objectives and quality standards set by WWT.
• Manages timelines and deadlines for deliverables, ensuring all outputs are completed on time and meet required quality standards.
• Coordinates tasks related to content curation, proposal generation, and AI tool updates, ensuring smooth workflow and timely completion of all responsibilities.
• Explores new ways to utilize WWT’s AI tools to enhance the effectiveness of proposals and collateral, including experimenting with new content formats, data integration techniques, and AI-driven insights.
• Plays an active role in developing new content and resources that can be used across multiple proposals, collateral, and internal communications, contributing to the broader content strategy of WWT.