Aftermarket Sales Engineer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Aftermarket Sales Engineer plays a critical role in promoting and selling water industry products and services to customers. This position involves identifying potential customers, conducting sales presentations, and negotiating contracts. The Aftermarket Sales Engineer collaborates with cross-functional teams to address customer needs, perform market analysis, and implement sales strategies. Additionally, this role involves maintaining strong customer relationships and providing excellent customer service. Strong sales skills, a thorough understanding of the water industry, and the ability to work independently are essential for success in this role.

Responsibilities:

• Act as a brand ambassador for Xylem’s Lifecycle Service Department. The successful incumbent is required to contribute to the Rental Departments performance and sustainability by engaging energetically in the following tasks.  The list is not exhaustive and may be amended from time to time. 
• Present the departments value proposition to the market.
• Conduct market research and development with a view to grow rental revenues.  
• Market development in relevant industrial sectors.
• Build long term relationships with key customers.
• Contribute to the running of, and moral of the team.
• Prospecting and Generating Leads
• Building and Maintaining Relationships
• Conducting Sales Presentations and Negotiations
• Meeting Sales Targets and Goals
• Collaborating with Team Members
• Staying Up-to-date with Industry and Product Knowledge
• Managing Accounts and Sales Process

Job Requirements:

• Completed Matric (Grade 12) or equivalent.
• Completed Technical qualification with exposure to fundamental theories, principles, and concepts.
• Minimum of 10 years’ experience and exposure in the pump industry.
• Minimum of 5 years technical customer facing sales experience, preferably in a solutions-based Rental and Aftermarket position.
• Extensive knowledge of pumps, pumping systems, and preventative maintenance practices.
• Able to size pumping equipment based on site conditions and installation type.
• Competent in the MS-Office suite of products.
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross functional teams.
• Ability to travel as and when required.

Skills & Competencies

Strong negotiation and closing skills.

Excellent Problem-Solving Abilities.

Result orientated, whilst still being committed to fulfilling the requirements of Xylem’s QA and ESH programs.

Passionate about continuous improvement and service excellence.

Must have a high level of technical competence and be results-driven.

Must have an open mind with clear business acumen in assessing any risks and business decisions.

Demonstrated ability to influence across disciplines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.