Assistant Manager, Human Resources

REQ13487 Assistant Manager, Human Resources (Open)

Position Summary:

This position primarily acts as a business partner to divisions within Melco - Gaming and communicates closely with employees to ensure employee engagement is achieved.  Under the direction of HRP, the Assistant HR Partner provides generalist HR advice and services to their client group through identification of HR issues and needs in delivering the business plan, acting as a conduit of information and HR direction from the functional heads within the HR team, and provision of day to day support to the client groups. Assistant HR Partner will also work closely with Shared Services (Recruitment, HR Services, L&D) to provide HR related services to departments.

Primary Responsibilities:

• Under the direction of HRP, implement human resource strategies, initiatives and programs into the daily operations of the departments covering such areas as employee engagement, performance management, reward and recognition, diversity management and other areas which compliment departmental business objectives.
• Actively participate in the recruitment, selection and training of appropriate staff to meet the requirements of the departments
• Participate in department and employee meeting and events to ensure employee satisfaction
• Provide career advice and counselling to staff, as required
• Provide advice to departments’ management and staff regarding employee relations issues to assist in the achievement of effective outcomes
• Provide advice and support to department on staffing planning and changes on organizational structure
• Review and monitor Human Resources K.P.I.’s (e.g. employee absenteeism and turnover, annual leave accruals, etc.) for the departments and initiate appropriate action in relation to K.P.I. trends
• Adhere to MCE’s health and safety requirements
• Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
• Perform other duties as assigned

Qualifications:

Experience:

• At least 3 years Human Resources experience in a supervisory role or 2 years casino operations experience in a management role
• Proven work experience in hospitality or gaming industry preferred
• Strong knowledge of Microsoft Office suite of products
• Gaming operations experience highly regarded

Education:

• Tertiary qualifications (Human Resources, Social Sciences or a related discipline) required.
• Certificate in Human Resources or Hospitality Management is an advantage.

Skills / Competencies:

• Excellent verbal and written communications skills in English and Chinese (Cantonese). Knowledge in Mandarin highly regarded
• Excellent communication, problem solving and customer service skills required
• Excellent analytical and counselling skills
• Ability to work under pressure and tight timeline
• Excellent leadership skills and ability to work in a team environment
• Good understanding of Macau Labor Law and human resources functions
• Must be able to work long hours and weekends when required
• Great attention to details
• Ability to lead a team in successfully completing tasks in a timely manner