Analyst/ Sr Analyst, IT Platform

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why You'Ll Love This Job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Platform Domain refers to the area within Information Technology that focuses on providing and managing the foundational systems, services, and frameworks necessary for developing, deploying, and operating software applications and services. This domain encompasses activities related to setting up and maintaining the underlying infrastructure that supports various IT functions.

What You'Ll Do

• Assess existing IT platforms to identify areas for improvement, optimization, and upgrades.
• Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
• Monitor system performance and user feedback, analyzing data to provide insights and recommendations. Monitor the usage of platform applications, analyzing data to identify trends, issues, and areas for improvement.
• Diagnose and resolve platform-related issues, working with relevant teams to implement corrective measures.  
• Provide technical support and training for end-users, helping them maximize the benefits of Platform applications.  May involve on-call support.
• Maintain comprehensive documentation for system configurations, processes, and procedures to ensure knowledge sharing and compliance.
• Assist in the planning and execution of platform-related projects, providing analytical support and ensuring timelines are met.
• Identify opportunities for process improvements related to SaaS usage and management, driving efficiency and effectiveness.
• Develop training materials and conduct sessions for end-users to enhance platform utilization and effectiveness.
• Ensure platforms comply with organizational policies and industry regulations, focusing on data security and privacy.
• Implement new operations software packages  

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

• Education Bachelor’s degree in Information Technology, Computer Science, or a related role  
• Experience 2+ years of experience in IT analysis or a similar role, with a focus on platform support. Familiarity with specific platforms relevant to the organization 

Preferred Qualifications- Education & Prior Job Experience

• Experience with specific IT platforms relevant to the organization (e.g., ERP, CRM, content management systems).
• Knowledge of IT service management frameworks. Familiarity with IT service management frameworks (e.g., ITIL) and agile methodologies.
• Understanding of DevOps practices and tools  
• Certification in relevant technologies or methodologies (e.g., Certified Business Analysis Professional) or project management (e.g., PMP, AWS Certified Solutions Architect).
• Day-to-day management of IT service platforms, ensuring they run smoothly and efficiently.
• Experience managing the process of transitioning new or updated services into the live environment, ensuring minimal disruption

Skills, Licenses & Certifications

• Proficiency in data analysis tools, database management, and familiarity with cloud platforms (e.g., AWS, Azure). Experience in specified platform support \
• Strong problem-solving abilities and attention to detail, with the capacity to analyze complex data sets.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Familiarity with scripting languages (e.g., Python, PowerShell, Bash) for automation and process improvement.
• Understanding of RESTful APIs and web services for integrating platforms and applications.
• Experience with performance monitoring and management tools (e.g., Nagios, Grafana, New Relic).
• Ability to work collaboratively in a fast-paced environment, managing multiple tasks and projects simultaneously.

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.