Product Analyst Ground Products

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Use your advanced knowledge of analytics and data visualisation skills to uncover insights, trends and product improvements to enhance our customer experience
• Apply modelling and aviation knowledge to create data-driven recommendations
• Support and drive innovation and excellence across our Ground Products portfolio
• Permanent opportunity based in our Mascot Head Office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As a Product Analyst, you will be responsible for providing analytical support to a team of senior Product Managers on the Qantas Ground Products Team. You’ll play a key role in enabling informed decision-making, shaping product design and development and establishing clear investment rationale across the portfolio.

You will support the Ground Products team with:

• in-depth analyses of customer feedback and product performance in airport environments
• uncovering trends and translate complex data into actionable insights
• developing and applying statistical, financial, and predictive models
• research and benchmarking to uncover trends and opportunities
• data visualisation – including dashboards and reports
• creating new rich sources of customer data through innovation
• collaborating across teams to drive product and service improvements
• presenting insights to senior stakeholders

If you are passionate about turning data into insights, aviation and playing a key role in driving product strategy, this could be the perfect opportunity to join Qantas as a Product Analyst. 

You Will Have:

• Excellent analytical skills with the ability to translate complex data into actionable insights 
• Advanced proficiency in MS Excel, Power BI, Think-cell, and basic SQL 
• Expertise in data cleansing and enrichment processes 
• Proficiency in designing and building statistical, financial, and predictive models 
• Deep expertise in identify trends, patterns, and root causes through data analysis 
• Experience in developing business cases and commercial recommendations 
• Knowledge of aviation terminology and airport operations
• Comfort with customer segmentation and use of AI to enhance analytics
• Strong communication and presentation skills
• Ability to work collaboratively within cross-functional teams 
• High attention to detail with the ability to prioritise tasks and manage deadlines effectively

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Tuesday 4th November 2025

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.