Operations Associate

Since our founding, we have redefined how people approach small-dollar loans—delivering over $1 billion in funding to more than 1 million customers, issuing over 4 million loans, and saving our customers more than $500 million.

At Possible, we’re building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that’s making our goal a reality.

Possible is seeking a diligent and proactive Operations Specialist to lead and continuously improve our most sensitive, highly regulated back-office processes. This role goes beyond execution—it's about ownership, quality oversight, and mentorship. You’ll oversee critical workflows such as credit disputes, bankruptcy requests, money order processing, and mail handling, serving as a catalyst to our operational efficiency and customer advocacy.

Collaborating closely with Support Specialists, Legal, Product, and Finance colleagues, you will ensure that our practices remain scalable, secure, and aligned with regulatory requirements. This is an ideal role for someone looking to grow their program support and process improvement capabilities while remaining close to execution.

Responsibilities

• Process Ownership: Own and coordinate critical back-office workflows including dispute processing, incoming mail and money orders. Ensure accuracy, timeliness, and adherence to regulatory standards.
• Mentorship & Oversight: Serve as the go-to subject matter expert for operations associates working in these areas. Provide peer mentorship, flag quality gaps, and recommend improvements to drive agent performance and accountability.
• Mail Management: Lead all aspects of mail processing at the Seattle office. Ensure incoming documents are handled swiftly and securely across departments. This role requires you to be onsite 3–5 days per week.
• Payment Processing: Accurately process money orders and physical checks, update customer records, and upload payments to our banking partners.
• Performance & Quality Tracking: Develop and sustain dashboards or tracking systems to monitor meaningful metrics for processes. Proactively identify trends and issues.
• Process Improvement: Identify inefficiencies and collaborate on solutions that reduce manual effort. Partner with Product and Engineering teams to explore automation through third-party or AI tools.
• Program Support: Support and sometimes lead projects that streamline back-office operations and increase scalability. Comfortable proposing new workflows and documenting requirements.
• Cross-Functional Teamwork: Work closely with Legal, Product, and Finance to ensure process alignment and policy compliance. Represent the customer perspective by communicating internal feedback and systemic issues to relevant interested parties.

Qualifications & Skills

• Demonstrated ability in back-office operations, with a focus on regulated or confidential workflows (e.g., credit disputes, bankruptcy, underwriting)
• Proven capability in managing sensitive data and completing tasks with precision
• Strong proficiency with spreadsheets (Excel, Google Sheets) for tracking and analysis
• Experience working with Zendesk and/or other internal tools across a multi-application environment
• Diligent with excellent organizational and critical thinking skills
• Comfortable balancing independent execution with cross-functional collaboration
• Strong written and verbal communication skills
• Financial services or fintech experience is a plus

This is a Hybrid position. Our team works from the office three times a week, and our office is conveniently located in downtown Seattle. This position is non-exempt with an hourly pay range of $25.16/hr to $26.56/hr ($51,300 - $54,100 annually). We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.

With the backing of our venture investors— Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners — a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we’ve baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too. Give us a shout if you’d like to help us ship financial products that protect consumers from predatory lending practices and promote economic health.

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Learn more about us as a Public Benefit Company.