Generative AI Engineer (f/m/d)

Trusted Shops builds digital trust between people and businesses – with one clear goal: becoming the #1 Community of Trust.
With around 800 employees, we support over 25,000 online shops and 40 million consumer members across Europe as a profitable SaaS company. Our unique combination of trustmark, authentic reviews, and buyer protection helps millions of people shop online with confidence every day.

To grow our AI Solutions Team in the field of Generative AI & Agentic Commerce, we’re looking for a

Generative Ai Engineer (F/M/D)

(Hybrid in Cologne or remote within Germany / Full-time / Permanent contract)

Your Responsibilities

• Develop and fine-tune Generative ML and AI models (LLMs, RAG, embedding models) to power intelligent services focused on trust, security, and user experience
• Design and build AI agents that proactively solve tasks, communicate seamlessly with users and tools, and follow MCP-based logic (Model Context Protocol)
• Implement Retrieval-Augmented Generation (RAG) pipelines using semantic search, vector stores, and API integrations
• Create reusable prompts, classifiers, and scoring logic accessible through APIs or serverless architectures
• Integrate your GenAI solutions into platforms like HubSpot, Salesforce, and Trusted Shops' internal systems for scalable impact
• Ensure all GenAI implementations are transparent, explainable, and compliant with privacy and trust standards

Requirements

Your Profile

• A degree in Computer Science, Artificial Intelligence, Data Science, Computational Linguistics, or a related technical field – or equivalent practical experience in building GenAI solutions
• Solid experience working with LLMs, RAG pipelines, prompt engineering, and/or agent frameworks and familiarity with Agentic AI concepts such as autonomous workflows, planning logic, or multi-agent orchestration
• Hands-on skills with LangChain, HuggingFace, OpenAI API, Vector Database or similar tools
• Strong Python programming skills and experience with semantic search, embedding models, and vector databases
• Familiarity with MCP concepts and agent architecture design (e.g. tool use, planning logic, multi-agent orchestration)
• Comfortable designing and deploying AI solutions via APIs, serverless functions, or containerized environments (e.g. AWS Lambda, Docker)
• Curious mindset and a responsible approach to building impactful, human-centered GenAI solutions
• Fluent in English (written and spoken)
• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Events (Team Events, Unit Events, etc.)
• Curious mindset and a responsible approach to building impactful, human-centered GenAI solutions
• Fluent in English (written and spoken)
• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Events (Team Events, Unit Events, etc.)

What We Offer You

• Individual Training Opportunities

• Health Pass (free online and offline sports, fitness and health courses)
• BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
• Not sure if you are what we are looking for? Apply! ​
• Health Pass (free online and offline sports, fitness and health courses)
• BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
• Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.