Account Manager/Customer Success Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered by our Employer Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

In the Netherlands, our local business focuses on preventing workers from falling sick through proactive wellness solutions. When employees do need support, we provide access to highly qualified and highly rated occupational health psychologists who guide their successful return to work.

Our team and what we'll accomplish together

Our Customer Success team plays a pivotal role, responsible for nurturing the overall business relationships with TELUS Health customers. As an Account Manager/Customer Success Manager, you'll have the opportunity to cultivate trusted advisor relationships with our customers, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution.

We are looking for outcome-focused individuals who are passionate about defining and achieving customer success.

The ideal candidate is a proven and highly trusted relationship builder. This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. You'll also have the opportunity to work with a diverse range of customers from various industries.

It's a challenging and rewarding opportunity for professionals ready to make an impact.

Proficiency in both Dutch and English is a must for the successful candidate.

What You'Ll Do

As an Account Manager/Customer Success Manager for TELUS Health, this role focuses on both maintaining relationships with current customers and actively creating new leads to acquire new customers in our Fee-for-Service (FFS) business. Your main responsibilities will include building strategic customer relationships and conducting quarterly and yearly business reviews to measure success and ensure retention.

You will generate leads and acquire new FFS customers, with a specific focus on Individual Counselling and training services that support workplace wellness and successful return-to-work outcomes. 

Additionally, you will manage contract renewals, monitor customer health metrics, and identify expansion opportunities within existing accounts.

You will work closely with Sales, Product, and Support teams to ensure seamless customer experiences, while serving as a customer advocate and communicating TELUS Health's vision for workplace wellness and prevention.

You will also attend customer events and deliver training programs to drive engagement, leverage customer networks for referrals, and present solutions to prospects to grow our FFS customer base.

What You Bring

• Full professional proficiency in both Dutch and English is essential.
• 2+ years of experience in Account Management, Customer Success Management or other customer facing relationship role.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
• Knowledge of the Dutch healthcare system (physical or mental), health insurance, occupational health and/or human resources is preferred.
• High emotional intelligence and ability to resolve conflict wherever it arises.
• Highly self-motivated, pro-active and team oriented. 
• Proficient with computers and IT (laptop, e-mail, Office apps, smartphone, CRM applications).
• Highly organized and efficient with follow through. 
• Desire and ability to negotiate and communicate with customers.
• Ability to manage a territory of customers and prioritize your time and travel.
• Post secondary education (minimum of a bachelor's degree or HBO level in Netherlands) in Business, Technology, or a related field preferred; or equivalent work experience required.

What We Offer

• This hybrid role offers the best of both worlds: you'll spend at least one day a week collaborating in our Maarssen, Utrecht office, while enjoying the flexibility to work from home the rest of the week.
• 40 hours per week, Monday-Friday
• Sales incentives and commission

• Pension

• 25 days annual leave for full time employees and two extra wellbeing days per year, in addition to Dutch public holidays

• Volunteering Day

• Access to the TELUS Health One app
• Subsidiary income loss insurance
• A bit about us

• Wellbeing Support

• Access to the TELUS Health One app
• Subsidiary income loss insurance
• A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.