Operational Support Specialist

Operational Support Specialist

Who You Are:

Are you a proactive problem-solver who loves turning complexity into clarity? As an Operational Support Specialist, you’ll make an impact by playing a critical role at the intersection of sales, operations, and leadership — ensuring our team runs efficiently, delivers on commitments, and continues to grow. This is a high-visibility position where your work directly influences customer success, business strategy, and revenue growth.

Who We Are:

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

Our Mission:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
• Deliver On Our Promises: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.
• Win as a Team: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.
• Advance a Safer Future: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.

What You Will Do:

• Accelerate growth: Partner with the sales team to prepare compelling customer growth and new business presentations that strengthen relationships and expand accounts.
• Increase sales effectiveness: Work with leadership to drive improvements in sales call activity, follow-up discipline, and opportunity tracking.
• Ensure flawless execution: Oversee new customer contract completion and execution, ensuring accuracy and timely processing.
• Provide operational excellence: Maintain workflows, checklists, and process documentation to streamline day-to-day operations and eliminate bottlenecks.
• Drive insight and strategy: Gather and synthesize competitive market intelligence from multiple sources — including call logs, Salesforce, customer interactions, and employee insights — to help shape business decisions.
• Empower the team with data: Track and report key sales and operational metrics, ensuring accountability and alignment across teams.
• Enhance communication quality: Improve service report consistency, accuracy, and continuity to strengthen customer trust and internal coordination.
• Lead adoption and improvement: Support rollout and training for new systems, tools, and workflows that elevate performance and collaboration.
• Build engagement: Coordinate internal meetings, training sessions, and appreciation events that reinforce culture and connection.
• Perform other duties as assigned.

Your Must Haves:

• Must be 18 years of age or older.
• High School Diploma or General Education Degree (“GED”).
• 5+ years of administrative or operations support experience.
• Proficient in Microsoft Office Suite, CRM systems (Salesforce preferred), and ERP platforms (D365 experience a plus).
• Strong organizational and analytical skills with attention to detail.
• Comfortable being uncomfortable
• Experience in sales support, commercial operations, or business coordination preferred.
• Ability to interpret data and translate insights into actionable recommendations. • Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Perform with level of professionalism, discretion, and confidentiality.
• Excellent communication and presentation abilities.
• A self-starter mindset — driven, dependable, and eager to improve processes.
• High initiative – willing to jump into a problem when you see a need to execute.
• Experience coordinating corporate events and customer visits.
• Familiarity with contract administration and approval workflows.
• Experience supporting cross-functional teams in sales, operations, or customer service.

Our Environment:

This position is primarily an office environment.

Constant (role requires this activity more than 66% of the time (5.5+ hrs/day) Use of fingers and hands. Lift/Carry 10 lbs or less & push/pull 12 lbs or less. Frequently (role requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) Stand, climb stairs, walk, sit, reach outward, squat/kneel, bend. Lift/Carry 11-50 lbs & push/pull 13-40 lbs.

Occasional (role requires this activity up to 33% of the time (0 - 2.5+ hrs/day) Climb & crawl. Lift/Carry 51+ lbs & push/pull 41-100 lbs.

What We Offer:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• Short Term Disability
• Company Paid Long-Term Disability
• 401k Retirement Plan

· Paid Holidays

· Paid Vacation

• Paid Sick Time
• Employee Assistance Program (“EAP”)
• Training & Development Opportunities

Safe Foods, a Division of Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Safe Foods is committed to complying with the laws protecting qualified individuals with disabilities. Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

Your Next Steps:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!