Housekeeping-Room attendant

Job Title:      Guest Room Attendant

Department:   ROOMS

Reports to:      EH or HK Supervisor

Summary Of Position

The primary function of a Guest Room Attendant is to assure the overall success of the hotel by meeting or exceeding the guest expectation for public area cleanliness and by assisting in the delivery of guest service. The Guest Room Attendant must ensure guest satisfaction through public area cleanliness and attention to our guests needs.

Essential Duties And Responsibilities

• This position is empowered to guarantee total guest satisfaction.
• Display hospitality and professionalism to our guests always.
• Take pride in representing Your Hotels professionally with our guests.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Comply with Company Standards of Service as outlined for Your Hotels.
• Project a favorable image of Your Hotels to the public always.
• Treats guests, vendors, customers and co-workers with professionalism and respect always.
• Complete Departmental, Your Hotels, and Brand standards training as assigned.
• always Maintains a clean and neat appearance. A complete uniform (or business dress for non- uniform associates) must always be worn in public areas, including a name tag.
• Have a thorough knowledge of emergency procedures.
• Responsible for arriving in assigned sections prepared to begin cleaning with an organized and efficient cleaning cart, stocked with adequate supplies to complete assigned rooms.
• Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary.
• Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean and organized cart. Notify supervisor when shortage of supplies is noticed.
• Is responsible for the overall cleanliness of the rooms assigned according to operational policies and standards.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as needed or assigned.
• Remove used bed linens and replace it with clean linens daily.
• Remove soiled bath linens and replace with clean linens as needed.
• Clean bathroom area to Associate and Brand standards.
• Check fixtures; television, radio, food preparations equipment and heating/cooling unit for proper operation.
• Assures all amenities and guest supplies are present in room and replaces as needed.
• Dust all surfaces daily. Vacuum the room carpet daily.
• Report status of rooms in assigned manner for reselling.
• Perform deep or occasional cleaning as assigned.
• Ensure that guest rooms are within the standards of Your Hotels and Brand standards.
• Write maintenance orders as needed.
• Assure that all appliances in the room are set in the correct settings for guest comfort and hotel efficiency. (68˚winter/sheers open and 76˚summer/sheers half)
• Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures.
• Maintain safe working conditions and security within department and hotel.
• Follow all safety rules and procedures. Takes corrective action where required to improve safety of work areas.
• Maintain security of keys and rooms in assigned section.
• Report all "Do Not Disturb” or bolted rooms to supervisor daily.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Supervisory Responsibilities

-None-

Education And/Or Experience

High school diploma or general education degree or equivalent combination of education and experience required.

Key Skills

• Excellent interpersonal communication skills.
• A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
• A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.
• Someone who is creative yet has common sense and is practical in the real world.
• A good communicator, someone that will keep all parties informed in an organized, coherent manner.
• Personal accountability and pride in results will be important for this Associate to possess.
• Must have the ability to effectively deal with guests or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate, and providing positive and proactive solutions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or listen. The associate is frequently required to stand, walk, and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.