Technical Account Manager - East Coast

Description

Astrix is looking for a Technical Account Manager to join our growing CS team in the US. This role is ideal for someone with a strong technical background who loves solving complex problems, managing enterprise deployments, and guiding customers through technical success. You’ll serve as a trusted advisor for our most strategic customers, ensuring seamless onboarding, smooth deployments, and long-term adoption of the Astrix platform.

About The Role

• Manage onboarding and deployment projects end-to-end — from initial setup to full production rollout.
• Serve as the primary technical point of contact, ensuring smooth communication between customers and Astrix teams.
• Dig deep into technical issues, analyze logs, APIs, and integrations, and work with R&D to drive resolutions.
• Proactively identify risks or blockers and coordinate internal resources to remove them.
• Partner with Solutions Engineering, Product, and Customer Success to ensure alignment on goals and outcomes.
• Drive customer enablement — help users and admins understand best practices, new capabilities, and advanced configurations.
• Track deployment progress, communicate timelines, and ensure visibility to all stakeholders.
• Support strategic customers in scaling Astrix across multiple entities or business units.
• Occasionally assist with pre-sales technical validation for key opportunities.

Requirements

• 5+ years of experience as a Technical Account Manager, Implementation Engineer, or Solutions Engineer in a SaaS/cybersecurity company.
• Former developer or proven technical expertise (comfortable digging into APIs, SQL, logs, and integrations).
• Experience leading enterprise deployments with long implementation cycles.
• Strong troubleshooting and problem-solving skills — ability to “get under the hood.”
• Excellent communication and stakeholder management skills, both technical and business.
• Project management experience handling multiple large accounts in parallel.
• Experience with cloud infrastructure, identity security, or cybersecurity — a strong plus.