Account Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Life Sciences & Pathology – London Blackfriars

We are recruiting for an experienced Account Manager to oversee a key Integrated Facilities Management (IFM) contract.

This full-time, site-based position is located at Blackfriars, London with standard hours of Monday to Friday, 08:00-17:00.

Main Duties and Responsibilities

• Working alongside an Engineering Manager and Assistant Facilities Manager, you will be responsible for managing all hard and soft service delivery components while maintaining exceptional quality standards, regulatory compliance, and superior customer experience.
• The successful candidate will demonstrate strong leadership capabilities and possess substantial experience within PPP and Healthcare sector contracts. This role requires a focus on performance optimisation, profitability enhancement, and the identification of growth opportunities throughout the account.
• You will contribute to sector-specific business development initiatives while ensuring efficient service delivery that adheres to established budgets and specifications. Key responsibilities include monitoring service compliance & quality metrics, managing financial performance reporting, and implementing innovative service delivery approaches that maintain commercial integrity.
• Occasional travel may be required for this position.

Key Responsibilities

• Provide strategic leadership to onsite teams while offering support and guidance on contract-related challenges
• Manage planned and reactive maintenance activities for all assets within the Corrigo CAFM system, adhering to agreed maintenance protocols and client requirements
• Analyse preventive maintenance and asset data to identify efficiency opportunities, cost-saving initiatives, and potential contract growth through additional service offerings
• Ensure operational compliance across all Integrated Facilities Management services
• Oversee and ensure continuous implementation of contract elements, including facility onboarding, operational framework development, procedural standardisation, and governance structure establishment
• Coordinate statutory inspections with the client, maintaining regulatory compliance
• Implement and oversee internal audits in accordance with company policies
• Manage subcontractor relationships and performance across the facility operation
• Investigate service failures / complaints and implement robust solutions to prevent recurrence
• Maintain consistent service delivery that meets or exceeds contractual SLAs and KPIs
• Take full ownership of the account's profit and loss performance
• Deliver comprehensive monthly and quarterly operational performance reports including governance and financial metrics
• Oversee project work execution, ensuring proper documentation for timely invoice processing
• Monitor work-in-progress to maintain budget compliance across all activities
• Ensure accurate and timely submission of financial applications and payment processing

Experience And Qualifications

• 5-10 years' experience in account management and leadership within an Integrated Facilities Management environment
• Demonstrated success managing large single-site operations or multi-site portfolios
• Extensive background working in critical environments and organisations with rigorous process requirements for quality and compliance
• Previous experience with a focus on contract operations and mobilisation
• Previous experience of PPP & Healthcare sector contracts.
• Proven track record supporting bids/tenders, sales processes, and developing new business opportunities within existing client relationships
• Exceptional communication skills with ability to interact effectively at all organisational levels
• Demonstrated commitment to achieving and maintaining high operational standards
• Strong Commercial Awareness
• Understanding of maintenance management methodologies, regulatory requirements, and innovative technology-based solutions
• Demonstrated ability managing maintenance contracts with annual turnover exceeding £2 million
• Proficiency with business software applications including Microsoft Office suite, Building Management Systems, and CAFM/CMMS platforms
• Strong understanding of business finance principles and practices
• A sound understanding of Health and Safety Legislation (IOSH / NEBOSH)

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jll Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.