Customer Service Representative

NOV Cairo are looking for a proactive and commercially-minded Customer Service Representative to join our team and help drive our sales performance across existing and new accounts. In this role, you will serve as a key point of contact for customers, ensuring exceptional service while maximizing revenue opportunities and supporting NOV's strategic business goals.

Key Responsibilities:

• Develop and execute local sales plans aligned with NOV’s global sales strategy and customer growth objectives.
• Manage weekly and monthly sales activities including client visits, lead follow-ups, and quotation tracking.
• Evaluate customer inquiries, prepare accurate and competitive quotations, and manage the sales pipeline for forecasting accuracy.
• Act as a customer advocate internally, coordinating with engineering, manufacturing, and commercial teams to ensure on-time and cost-effective solutions.
• Identify and convert new business opportunities and leads, while maintaining strong relationships with key accounts.
• Conduct contract reviews in collaboration with the Legal team, managing clarifications and exceptions as necessary.
• Continuously seek to improve internal processes to elevate customer experience and operational efficiency.
• Monitor market trends and competitor activity to inform product and service development.

Qualifications:

Essential: Bachelor’s degree

Desirable: Master’s in Business or MBA

Skills:

• Strong project management and customer relationship skills
• Technical understanding of drilling equipment (preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication and organizational abilities

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.