Order Management Analyst

Primary Duties

We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

• Receive, audit and enter customer purchase orders 
• Check orders against inventory and forecast 
• Work with distributors, sales reps and project managers to resolve PO issues 
• Create and Issue PO to suppliers
• Shipments Coordination to supplier/factory
• Work with Planning, Logistics and IT to resolve order logistics issues 
• Communicate order status to distributors, sales reps, project managers and track to delivery 
• Maintain order status/tracking log 
• Understand and adhere to customer compliance guidelines 
• Complete ad-hoc reporting when requested 
• Perform special tasks as needed 
• Major KPIs – OTD, ITO, NMI

Background Experience Required.

• 3 to 5 years Experienced Employees specializing in Customer Service or equivalent.
• Excellent verbal and written English skills
• Ability to communicate effectively and professionally by phone or email
• Takes initiative and prioritizes tasks (time management)
• Solid analytical and problem-solving skills (root cause analysis)
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups
• Willingness to adapt to changing business needs and deadlines
• Solid computer skills with knowledge of Microsoft Office, Internet and ERP