Customer Service Administrator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Administrator.

Be part of the movement - and play your part.   

About The Role

As a Customer Service Administrator, you will play a key role in ensuring that customer orders are processed efficiently and accurately in line with departmental procedures and service level agreements. Acting as the main point of contact between the customer and the organisation, you will maintain smooth communication, coordinate with transport planners, and ensure all customer requirements are met promptly and professionally. This role will require you to work Monday to Friday, 09:00 – 17:30

You will be responsible for

•   Processing customer orders in line with agreed SLAs, procedures, and work instructions.
• Acting as the primary contact between the customer and the organisation, providing updates and advice as needed.
• Liaising with transport planners to confirm lead times and arrange transport bookings.
• Monitoring order progress and proactively address any issues or delays to ensure customer satisfaction.
• Handling customer queries and requests efficiently, ensuring all requirements are met to a high standard.

About You

You are a proactive and motivated individual who takes pride in delivering exceptional customer service while building and maintaining strong business relationships. You have excellent organisational skills, can prioritise tasks effectively, and remain calm and focused under pressure, ensuring deadlines are met without compromising quality. You take initiative, spot opportunities for improvement, and act decisively to achieve results that align with the organisation’s goals.

You communicate confidently and professionally with both customers and colleagues, demonstrating strong listening skills and the ability to stay composed even in challenging situations. Driven by high standards and a commitment to excellence, you consistently strive to exceed expectations. You bring solid knowledge of MS Office, a genuine interest in business-to-business interactions, and experience in delivering outstanding service in demanding customer service environments.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working At Dfds

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.