Customer Operations Specialist - English Speaker (M/F)

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the American Market !

As an Operations Specialist, you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You’ll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
• Support clients with maintenance-related questions and minor technical interventions.
• Collaborate closely with Technicians, escalating more complex technical issues, when needed;
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
• Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

• Experience in a customer-facing technical support or operations role;
• Strong problem-solving skills;
• Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
• Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
• Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
• Team player who thrives in a collaborative, cross-functional setting;
• C2 Level or Native in English.

🤙 Why Joining Veesion ?

• Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
• Get familiar with cutting-edge, AI technologies.
• Receive personalized onboarding and support to enhance your sales skills.
• Overachieve to gain more responsibilities: we value performance not seniority.
• Join a company with an international work environment (2 offices, 28+ nationalities).

Benefits

• Contractor Hiring Model (PJ);
• Joining a company that fosters diversity, equity, and inclusion;
• Work with a motivating team in a very dynamic working atmosphere;
• Flexibility & work/life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process:

1. A first interview with our Talent Acquisition Specialist.
2. A second interview with our Operations Team Leader.
3. An interview with our Operations Manager.

Convinced? Then don’t hesitate and apply now!